Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

The location right off the freeway is the safest place, and it was still very quiet. I liked the underground parking -it felt clean, and safe although there’s a $10 charge.The breakfast has everything from hot oatmeal, bagels and muffins to pancakes. Everything else was wonderful including large crunchy Fuji apples. The pool was very clean, great for some short lap swimming.

I usually enjoy the hot breakfast bar but the eggs looked too cheesy and the thin sausage patties were dry. The pool was a bit cool and there’s no sun in the morning or evening. Too cool for my 6 year old son.

Loved the area-local businesses and felt safe but close enough to daily excursions. Loved the sauna and guarded parking lot. It felt very clean, loved the microwave, keurig, breakfast, dove body products, and check in staff

Wish there was non-slip mat for shower, wish there was a jacuzzi, wish we could figure out heat and not just air conditioning, wish there was more than one bellhop cart. Those are just wishes. One of the elevators needs to be addressed....sounds scary and slow like we're gonna get stuck

Checkin was a breeze. Accommodated our request. Easy access to food and location was great for hopping on freeway and 5-15 min drive from most places we wanted to go. Free morning breakfast was a great touch and had most basic stuff one would look for.

Parking spaces were often small and right next to a pole. Lots of larger cars making it extra hard to park. Only minus that I can think of.

The staff was nice. The room and hotel was clean. The breakfast area was clean and fully stocked. An attendant was restocking and cleaning the entire time.

There are 2 parking structures with enough parking. However, the spaces are very, very tight. If you have a large vehicle, such as an suv or truck, it will be very tricky to park. All spaces are compact, and there is very little room to turn or back into the spot.

No discount for locals, like myself, for the storm damage that was occuring that necessitated our evacuating. Also the large amount of fees charged in addition to the stated room fee. I stayed for 3 nights then returned for another 5 nights the next week due to more storm damage and was not given any kind of discount due to the extreme storm damage occuring in our area. We were declared a state and federal disaster emergency.

location, staff, room, breakfast

parking arrangements for first time checkin. there is not enough space to park the car and complete checkin formalities. I had to park the car and did not have a way to come to lobby without access card. I had to pull two luggage’s over the ramp. the room could have given us 2 queen size beds

Great sized room with a big, comfy bed. Breakfast options good. Quick and easy check in/check out. Plenty of car parking spaces.

A little far from the beach front but close to the PC highway. Not too much in an Uber. Shower flooded the bathroom regardless of position of shower head and shower curtain.

Good hotel up to express standards with friendly and helpful staff. Property is an older one and a little tired though still very comfortable.

The local area has a lot of homeless people that you want to help but you can’t help everyone

Reception employees were all helpful and pleasant. Hotel room was clean and comfortable.

We weren't too thrilled with the quality of the breakfast. Pancakes were good and fresh, but the eggs were over cooked, and the bacon a bit too oily. Oatmeal in a plastic bag is not appealing.

It was very clean! Great breakfast.

Parking is very difficult as the spaces were very small. I also do not like the see-through curtains in the rooms. It did not make it feel comfortable to have curtains anymore can see in.