Hyatt Place Santa Cruz

The staff is friendly and professional. The property seems fresh and new. The room was comfortable and clean.

The included breakfast is perfunctory. But what was strange was that the air in our room had a strong aroma of cannabis vapor through most of our two-night stay. When we mentioned it to the front desk, we had the sense that this was not the first time guests had reported it. They told us that there was really nothing they could do about it, as it was circulating in the ventilation system, so that even if we moved to a different room, we would likely encounter it again. So, I would caution anyone with an aversion or asthma about that “feature”.

The room was spacious and nice. Breakfast was good with eggs and sausages (I do protein in the AM). The hot tub was relaxing but probably could've used less chlorine. I still can't get the smell out of my bathing suite. The young man at the bar was very nice and attentive especially when trying to find out if the hot wings contained any gluten.

I stayed two nights and asked the manager if it was possible for housekeeping to make my bed in the morning as I had not even used any towels and I was going to be gone until noon. She said "yes" and when I returned closer to 1:30pm the bed was still not made. Also, I wasn't aware of the $19 charge for overnight parking and this was disappointing. I parked on the street which was pretty busy, but luckily nothing happened to my car.

The breakfast is decent! Good variety, plenty of options for everyone.

I wasn’t a fan of the mandatory valet parking, not a huge deal but just a personal preference.

The proximity to the boardwalk was very convenient, It’s about a 10-15 minute walk. The hotel is clean and inviting and the amenities are new. The pool was clean, warm, and gym was also clean with great equipment. The room was spacious, clean, and accommodated 3 adults and 2 children. The valet and front desk staff were extremely friendly, nice, and helpful. We were able to check in our luggage until it was time to check in. Surveying the area, this is the best place to stay if you be near the boardwalk. We will definitely stay here again when visiting Santa Cruz.

There were only a few minor inconveniences. Unfortunately the jacuzzi was functional one day of the four we were there. We also wished we had a table to eat and/or play games. The room lacked a microwave, which made it difficult to reheat leftovers or warm snacks. The pillows are made of down feathers and were not comfortable.

The room was big and very clean, with everything we needed. The staff were really nice and tried to help with everything we asked. Breakfast was fresh and included a nice variety. The hotel has a parking and valet services for 19$, but there is plenty of parking in the streets around for free.

The staff used guests laundry room for the hotel's laundry, such as bed linens. This situation was not comfortable as we wanted to wash our clothes and had to ask them to give us an opportunity.

Clean,contemporary style art. Close to the ⛱ beach.

Have the same grab n go breakfast 3 days in a row. Need to have variety. No hot chocolate for people like me who doesn't drink coffee, tea,juice. No vendo machine on the floor need to go to reception area to buy a drink. No microwave in the room.

Very quiet, comfortable beds and staff was great. Valet parking crew were excellent, quick at getting your car and has good area info.

These things do not hinder my excellent rating for the stay. The fitness area is missing the dumbbells from 25lb - 35lb. At morning breakfast they had 1 coffee press, the line for coffee was generally long and the coffee ran empty quite often and took awhile to get refilled. Both small things, but avoidable annoyances.

good location, 15 min walk to the beach. valet garage under the hotel for $15. room was large and clean. typical Hyatt corporate quality beds, linens, etc.

ac unit in 301 was over the too loud and did not cool down the room. we had to sleep with it off only to wake up hot and turn it on and off again a few times. not ok. the room faces the pool and was very loud when families were using it. shampoo and conditioner were in small containers to be thrown out after use. I thought Hyatt switched to refillable soap dispensers. price was unbelievable. we paid a total of $496 for a king room and parking on a Saturday night mid august. Santa Cruz has terrible options for hotels. most are rundown and moldy. Hyatt is always clean and nice but come on! we spent last Saturday in a Hyatt in the city for $179. hotel was way nicer, cleaner and swanky.

Wonderful hotel for a weekend in Santa Cruz with the whole family. We booked 2 king w/sofa bed rooms and they were very comfortably sized, with modern walk-in showers. The pool and hot tub area is beautiful, with comfortable lounge chairs and oversized umbrellas. It ended up being one of everyone’s favorite part of our trip! (They even have a bar near the check-in area for your après-Boardwalk drink) Facilities and our rooms were exceptionally clean. Be prepared to bring some cash for tips for valet-only parking (and pay $15 to park overnight)…we thought it was fair considering your car is in a secure underground garage (all the valet people were great). The continental breakfast is basic but yogurt/muffins and coffee were decent. Apparently their “pre-COVID” buffet is coming back soon. We will definitely stay here again.

It’s clean close to the boardwalk everyone is helpful and friendly. We love the pool and hot tub. We love our room even though it’s meant for handicap it was perfect for our family of 4.

Full bar not just beer and wine because my husband doesn’t drink those items. The pool closing at 8 is a little too early. Because if you go to dinner then if it takes to long the kids can’t enjoy a little bit of swimming afterwards. The beds/mattresses could use upgrades they were a little bit uncomfortable. The breakfast we had at our visit back in 2019 was better with eggs and sausage etc. this other one isn’t as healthy with just jimmy dean breakfast sandwiches are ok but not my favorite.!