Best Western Plus All Suites Inn

the location was easy to find and on two main streets. the parking garage is a nice positive. The whole building was freshly remodeled so everything was clean of course. Breakfast and espresso definitely added value to the trip.

some of the renovations weren’t touched up yet, lots of odds and ends that need to be addressed but nothing major. A map showing where the amenities are would be helpful, like ice, hot tub etc.

Great spot, chose it all the time. Past resident of 20 yrs.

Sheets were not clean, stained. I took photos and mentioned to desk check out clerk. Also there is no menu for tv???? No Channel choices?? Maintenance didn't understand the issue.

I thought that this was a wonderful facility with great customer service. The family Suite had two bathrooms, a TV in the sitting area and both sleeping areas. A nice size refrigerator. Enormous closets. Great little kitchenette area with a sink and a microwave. The location was far enough from the Santa Cruz Boardwalk and Beach flat area to be safe. They had some good choices for breakfast in this post covid environment. There were plenty of restaurants nearby but since we didn't want to go anywhere after being out all day we were happy to have Habit Burgers delivered one night and Chinese the next. But if you do stay here, don't forget to go up the street to Marianne's. Best ice cream on the planet.

My room was clean but it wasn't spotless. There were just a couple of areas that could have been better.

it was very well laid out, the hotel was very clean, breakfast was very good and the location was excellent.

parking was VERY tight and the bathtub wasn’t very clean, likely because it didn’t drain properly.

The room was super spacious and I was very surprised by the space. The bed was comfortable, with lots of pillows, and warm space. I checked out the breakfast, What a nice Spread! Gotta check it out!

The bathroom light is triggered by movement, so one has to close the bathroom door, to reduce the light. That's about it.

the woman who checked us in , Leanne , was phenomenal. The first room did not have the facilities we had expected when booking, and she went above and beyond to get us into something really great! and her attitude about everything was so refreshing and "can do". we will stay there again. Because she was so wonderful, the things in the next section were really unimportant...and not her area anyway.

really i'm not complaining, but as someone who has been in the hospitatiity business, maintenance should be made aware that there are places in the room....particularly the bathroom doors, where the paint is mostly off or peeling in some areas, or areas were just missed. also the living room sofa is LONG overdue for cleaning (at least). That said, we were very happy there and with the facilities otherwise so that I almost feel bad mentioning anything...but maintenance cant come fix what they don't know about, right? so its in that spirit i mention it. Its been a year where things like that having delayed resolutions is totally understandable. We will be back!!

Breakfast was a nice surprise and so convenient

The toliet when it flushes it sprays the water in the bowl all over up and out of the toilet

The hotel was clean, the staff were super-friendly, and the hotel was easy to find. Overall one of the cleaner and nicer hotels we have stayed at in the area.

The room had a strong musty smell upon entry, we had issues getting the HVAC to maintain a consistent temperature, and the room door was very sticky requiring us to shoulder the door to open it and making a ton of noise in the process. This isn’t necessarily unexpected given that many of the hotels have been closed or had limited guests for several months and most of the hotels are older buildings with facelifts, but still not what we would expect given the price.

Family size room had two bedrooms with two bathrooms that both had jetted tub / jacuzzi and the living room had a nice fireplace they politely extended my checkout time from 11am until 1pm, and they offered a variety of options for complimentary breakfast in the morning which was left quietly outside the front door, convenient and helpful was having the luggage cart n working elevator oh and underground parking was a bonus , definitely worth it, this room is a good bang for your buck ! I recommend this place and will always be staying here when I visit Santa Cruz from now on , see ya there sometime

I thought the laundry facility was complimentary but turned out I was mistaken

The cleaning as always was nice and the bathroom in our room was huge!

The parking lot is super small and pretty much the 75% of it is for compact cars. I was driving a Toyota Sienna 2018 and I though for a moment that the street will be my only option. So I believe I parked in a spot that wasn't a really parking spot but I hadn't another option.