Santa Clara Marriott

We stayed here for the Beyonce concert on 8/30 & from beginning to end, it was fantastic. I had a friend flying in from San Diego & the airport was only 5 minutes away. We were able to check in at 12:30 (the staff was so nice & informative) & they had Beyonce music playing throughout the lobby & lemonade drinks set up with food to eat & purchase. We had gotten a club level room so we also had access to the drinks & snacks in Club M as well. There were food trucks set up outside with seating too. When we got back late from the concert we took showers that had great water pressure & slept so peacefully with the a/c working great to keep the room cool as well. In the morning, we went downstairs for our complimentary breakfast buffet & everything tasted amazing (the crispy potatoes were delicious)! I can’t wait for another big concert event so I can experience Marriott again.

I loved everything about my experience here. No complaints from me!

We stayed for the Taylor Swift Eras Tour. The hotel was awesome with communicating the week before and then even days before our arrival. It was a big event and they gave us all the details we needed to make it a smooth check in. Then when we got there, we were blown away with the level this hotel went to, to welcome all the Swiftie fans! Taylor Swift music playing throughout the lobby and numerous activities for their guests. They even left a care package on our room door with cookies, an energy drink and some chocolate, which was much appreciated when we got back from the concert. Never have we stayed at such a thoughtful hotel that really went out of their way to make their guests experience so much fun!

The hotel needs better signage. There are different buildings and we struggled a bit trying to find the building our room was in.

i love the upgraded amenities and those shower doors are amazing.

service at the bar and patio areas were slow. bar experience: stood at the bar for almost 5 mins and bartender did not come so i just went to my room. outdoor patio experience: first round of drinks took a long time to come to the table and appetizers were slow to deliver too. got a free order of fries to make up for the lag. in the room, room service left dirty pillow case on the desk and forgot to bring utensils with room service. had to request it afterwards.

Thank you Santa Clara Marriott for making our time there so special. We drove in for the Taylor Swift concert and Marriott thought of everything from the dj by the pool to the red carpet to the bracelet making. The communication leading up to the event was exceptional! I received emails telling me where to exit, when we could check in, when they expected traffic detours to start, etc. Marriott really made it special for a mom & daughter trip!

The bar staff was amazing, and I gained a special soft spot for Kabir, the sweetest guy! All the staff work hard and try to get you what you need in a prompt manner.

For leaving on a Sunday, a checkout past 12 would be nice, since no one is rushing to come to the hotel on a Sunday night in that area. Also, everything seemed shut down (food, lounge etc)

clean

there was a fire alarm and we did not have access to an elevator which I understand but I have a son in a wheelchair. They did not have the equipment to get him down stairs. Thank God there wasn’t a fire but still had me stressed because the alarm was going on for minutes. some of the other guest were willing to help if we needed it . very kind .

I love the room and view from the fireworks as I requested however, when I check in the day, I was disappointed they can't find the reservation I made with booking.com? :( I gave them the confirmation number booking gave me but still could find my reservation? Luckily the manager able to help me and found my reservation? we came a little early anticipated that the problem can occur? I'm happy with the Marriot hotel especially the staff/manager I'm more disappointed with booking.com? it should not happen at all! booking.com need to improve their reservation policy i think!

i did not like how bookin.com handled my reservation and confirmation situation :(

Beds and pillows were very comfortable. The bedspread could have been bigger but I like that it had a duvet cover. Really appreciated the breakfast and queen size beds and the pool and spa was a bonus. Outdoor couches and fire feature was very relaxing. Facility was nice and clean.

The bathroom could be bigger. Definitely needed more hooks for wet towels etc.

The prices at the bar were really high and there is no vending machines that I saw for beverages. You have to charge everything you buy in the store to your room. Paying for parking kinda stinks too but that's just the way it is lol.

I really like the location to Levi Stadium. The rooms were supper clean and comfy bed. The food was good in the restaurant.

We went for the swift concert and the hotel had so many amazing pre and post activities surrounding the concert. The venue was smart to add food trucks during our stay. We loved the pool as well.

Nothing