Element Knoxville West

the front desk staff, especially Mary G she was exceptional. upon arrival she was friendly and welcoming it was extremely late when we arrived our room was not one that I particularly liked but it was late and we were going to make it work, but the blinds weren't working and we were on the 1st floor and our beds were facing the parking lot so that wouldn't have worked. so we informed Mary G of the issue and she quickly upgraded us to a King suite which we weren't expecting such grand accommodations and needless to say our stay went from just having a place to lay our heads to feeling at home. however, there were some issues. I'm a forner assistant, General Manager of Hilton Hotels, but my husband and i never heard of your property before and wanted to deviste from our normal Hilton accommodations. However, no matter where i stay, Q/A is something i look for, so i noticed a few things . having a key to turn the lights on was different but not a deterrent. the tray where the coffee pot is stationed wasn't clean. the table in front of the window has some sort of hard plastic stain on it The ottoman in front of the sofa wasn't clean, the pillows on the sectional need to be cleaned, and the windows are filled with dead bugs the shade in the living area is frayed needs to be changed, the shower could use a shower shelf or caddy to hold your items, and we found a dunkin donuts bag under the sofa along with someone's apple ear buds which we turned onto the front desk staff. since im a person who travels with my own cleaning supplies, I always bring products to clean areas that I use to make my stay comfortable. however, I would stay again because the overall cleanliness of the hotel was satisfactory.

see my message above

I thoroughly enjoyed my stay at this hotel. The entire property was impeccably clean and well-maintained. The attention to detail was evident, and everything appeared new and modern. Additionally, its convenient location near the interstate route made it a perfect choice for travelers. Highly recommended!

While the hotel itself was pleasant and offered many amenities, I must express my disappointment with the service provided by the Cook Chef. Unfortunately, during my stay, I encountered an ongoing issue with the speed of service at the restaurant. The Cook Chef was consistently working at an extremely slow pace, resulting in long waiting times and substantial lines forming daily. As a guest, it was frustrating to see that the slow service persisted throughout my entire stay, leaving a negative impression on an otherwise enjoyable experience at your establishment. I understand that busy periods can be challenging, but it seemed like this was a recurring problem that needed to be addressed

Very Clean And Modern Checkin & Checkout Times!!!

Location very difficult to find in area.I’d gotten lost numerous times in finding the hotel.Even asked several for directions and used GPS.If had a landmark nearby and exit number off I-40 Westbound.I even called front desk at property and had no knowledge of exit #.I happened to be on correct road and finally stopped and asked again at a restaurant .The personnel told me hotel was just down the road hidden in back of lot.Barely could see the entrance sign and jammed up against Home 2 hotel.Tired traveling and it took a waste of time locating the hotel.

The rooms were up to date, modern, and cozy. The windows open so fresh air can be let in if you want. The huge walk in shower was a plus since it is often times hard for me to lift my legs over the side of a tub. Beds are softer than most hotels and the weighted blankets were perfect! I love how we had access to Netflix, Showtime, and other streaming services on the personalized TV. The air actually kept the room comfortably cool and the kitchenette was spectacular! I cooked dinner the first night there and the fact that there were pots and pans as well as cutlery and plates, bowls, and cups, was a plus! The hotel was within seconds of restaurants, shopping, and the staff went over the top to make sure we had what we needed. There are grills and fire pits on the patio next to the pool and the entire property was clean. The staff also loved our puppy and he enjoyed them loving on him each time he went out to potty. There is a cleanup station for doggy duty and it's a quiet location. The rooms seemed to be sound proof, which was great because we are so used to being able to hear the neighbors and it was nice not to hear them. There are multiple entrances that you can go in and out of, making loading and unloading easy. The breakfast was great and the chef on duty was super sweet and made my eggs perfect everytime! They offer 3 different juice, coffee, milk, non-dairy milk products, and cucumber, lemon, mint infused water - which by the way has gotten me addicted because it was super crisp and delicious! You get a variety of breakfast breads to choose from as well as crepes, french toast, eggs, etc. Shampoo and body wash is provided and there is a dishwasher in the room!

A few minor things like trailer parking - there wasn't any, but we had to make do. Pet fee info should be listed and an option should be available for people to choose when booking with a pet. Laundry bags in rooms would be nice as well.

The room was clean and comfortable. I loved the kitchenette in the room, making it feel more like home. Another thing I loved was the way that the TV screen would great me. It would say good morning with my name on the screen. Around checkout it thanked me for my stay. I also love the way that the key slot at the door enabled the lights in the room. The receptionist at the front desk explained that it was a way to conserve energy. I was impressed. Whenever I go back to Knoxville I will stay there. It was a wonderful experience.

The breakfast was limited. But not a major issue

The room was clean, and the beds were comfortable

The lady at check-in was not someone you would expect to be working in the hospitality business. She said she didn't have the room I booked available and then suddenly "found" it. My daughter overheard her doing this to someone else.

Staff was super friendly and helpful especially the young man who worked the night shift , room was comfortable and spacious. The made to order complementary breakfast was an unexpected pleasant surprise. Décor in the hotel was super cute.

Enjoyed the entire stay. The only thing I could add is when staying multiple days , cleaning service does not come in and clean or replace items/ change towels until you leave so we had to ask for more toilet paper which the front desk was happy to oblige.

the property was clean, the room was clean, and the best part was that they allowed dogs! Sometimes when hotels know you have dogs, they’ll give you a room that smells like dog. but not this one!

I do wish they gave us a little more towels. and I wish the road was easier to get there

Outstanding staff, breakfast, kitchen in room, lobby area.

Not as clean as it should have been. The electric car chargers are not free and very expensive to use. A gasoline van parked in one of the EV spaces. The entrance into the hotel is through a parking lot. The pillows were not comfortable.

The hotel is in a great location. The hotel is clean. The staff was tremendous. Breakfast was outstanding. I have found my hotel for my trips to Knoxville.