Hotel Van Zandt

Overall, the property is a beautiful hotel with an amazing staff that are very eager to assist you with any questions you may have and are always willing to lend a hand, if needed. The overall location of the property is towards the end of Austin but sits next to The Rainey Street District which is a plus if you like to party! It is a little bit of a hike to get to the capital and the attractions in that area. The hotel is well maintained and very clean.

One of my biggest complaints is not having access to a coffee pot/Keurig in the room and you could only get coffee if the downstairs coffee shop is open. I do not recall on the hotel's website all of the construction taking place on three sides of the property and was awoken before 5am with construction noises which is not what you want to hear after a night of visiting the surrounding bars. I felt as if the water pressure in the shower was very low and the shower head does not have any adjustable settings which some people enjoy. We paid extra for a "Lake View" and our view was that of a construction site, not the lake, very misleading!

We went down for my daughters 21st birthday and the minute we stepped into the hotel we were impressed and happy. Dru at the front desk is amazing. She is an asset to your establishment. She took her time with us told us where to go and even wrote everything down on a piece of paper. All her recommendations btw were perfect and the best places. She made my daughter feel special which was what it was all about. I never write reviews but she impressed us so much I just had to. I am a customer service manager and she is a dream for any business. We loved our stay mainly because she went out of her way to help us. So before we even got into our room we were happy. It’s clean and comfortable highly recommended.

Not 1 thing but possibly the girl at the desk the next day was not very polite. Maybe she needs to be trained by Dru.

The staff throughout the facility- the valets, front desk- especially Drew, cafe workers, housekeeping, pool staff- especially the waitress with the pink hair, we’re fantastic! Comfy beds, great toiletries, and terrific room view. There was construction across from the hotel, but I actually liked it since I’m from an exotic island and it added to the urban vibe that I’m not used to.

The furniture in the room needs a little TLC, the chair legs were a bit chipped and carpet was stained in a tiny area but noticeable. The robes were not very soft.

The staff was so friendly and helpful. We showed up at 10am and asked to check-in so our little one could take a nap. Not only did they let us check-in that early, but they immediately sent a crib up. Also, the view from our room was so awesome--we overlooked the river. The pool was also so nice, loved the music, vibe, complimentary towels and sunscreen. I don't drink alcohol and they were very accommodating making me mocktails at the pool bar and delivering them to our lounge chairs. We also loved being able to walk around the corner to the Rainey street bars. It couldn't have been closer but also we were totally shielded from noise.

The room was a little tight once the crib was in it.

loved the location, the facility was pleasant / comfortable/ well designed / reasonably nice, is right on top of the bars on Raine St and very easy walk to rest of downtown which for me was awesome since I wanted to be in the middle of the action but if you are looking for a quiet stay is the wrong place as could hear the bars until late, staff were very chill and nice / helpful, wifi worked well so was able to work effectively from the room, restaurant is decent and has reasonable vibes

very difficult to get coffee in room in the morning, wound up having to buy cold brews from a nearby convenience store and put them in the fridge for the next morning as there was no coffee machine and the staff refused to have coffee sent up despite that I was paying nearly $1k / night for the room. struck me as very odd. a bit of a black mark / deep question mark over an otherwise most satisfactory stay

All facilities and staff were very good. Most of the Reception staff were very pleasant and helpful, and the bar staff were great! My room was very comfortable & quiet (apart from the construction noise). Geraldines Restaurant had good food and live entertainment every night.

Construction was going on all around the hotel, so it was very noisy and dusty. Also I think I've been overcharged and have emailed the hotel querying this, so hopefully it will be resolved.

Hotel location was great, walking distance to kayaking, bars & restaurants. Construction could not be avoided, noise from construction was not an issue, it’s just the nature of a growing city. I loved that they supply noise machine. Everything was great at this hotel, clean, cozy & romantic ambience. The only downside is that pool gets very, very busy, which made it hard to find seating & enjoy on one of our days there. We’d gladly come back & visit again.

Busyness of pool.

The rooms are large, and the beds are very comfortable. The staff were all so nice and professional. The shower was great with an easily adjustable temperature.

All of the "hidden" fees. The incidental fee is $200 per night and the overnight parking was $191 for three nights. They could have been mentioned somewhere, but I was not told about these fees until I checked in and checked out.

The room was clean and spacious and the location was in walking distance to Rainey St. and a 15-minute walk to downtown. The restaurant was convenient and easy and the pool was nice too. Service was great and staff was accommodating.

This is not the hotel's fault but it is unfortunately located next to 3 construction sites building high rise apartments currently so there was noise early in the morning on Monday.

The staff made us feel extra special because we were celebrating our 10th anniversary. They upgraded our room and sent up a bottle of champagne and truffles with the sweetest card! The accommodations were fantastic. The pool was fun. We really had a great time!

I think the food from the pool seemed a little overpriced. But otherwise, we loved everything about our stay!