Our experience was so wonderful. I wish we were able to arrive in time for canapes in the lounge at 5pm but we arrived around 7pm and did enjoy dessert from 8-9pm. Every staff member we interacted with was wonderful. I believe it was Veleska (spelling may be wrong I apologize) who checked us in) she got us a great room and had her eye on my wandering 6 year old at all times somehow. I believe she was the sweet soul who sent a small bday sweet to my room on my 50th bday which was just the most special thing. We absolutely LOVED the breakfast - wonderful spread from hot food - eggs, oatmeal, potatoes, waffles (amazing, pancakes, bagels, fruit, yogurt, cereal - we left FULL. The coffee bar was great and the cold drink options were as well. We don't drink but I did enjoy a 0.0 beer in the lounge which I enjoyed. We did make canapes at 5pm before going out. We planned to do happy hour oysters in the bar downstairs but the crudite was so good we didn't have room. The room was spotless! The bed was so super comfortable. The view of the city from the room and of the lounge was absolutely amazing. This is the hotel by which all others will be judged now and I expect others will struggle. We did enjoy the pool and hot tub out on the 7th roof during the afternoon which was really nice. Dropped into the spa and got a tour, considered the spa pass to enjoy the steam room, sauna and jacuzzi in the women's lounge. Next time for sure. During the week I think they said the day pass was $60 which is affordable I just only had an hour or two. I live in Austin so will make a spa appt on a day I have free time so i can enjoy it all. My daughter already wants to know when we are coming back to the Fairmont. Also love that Accor Hotels will match online pricing if you call them directly. Didn't know that!

The only thing I didn't love was not having a menu booklet in the room to browse through for all the restaurants in the hotel. It was on a QR code. As was the spa menu and I think post covid it's ok to have laminated docs for folks to review. Small thing but that's all I can think of.

I could not recommend the Fairmont with any more enthusiasm! If I could rate it an eleven or twelve I would! The hotel was absolutely beautiful. Every detail was attended to. The staff were friendly and always more than willing to help. The Gold level provided access to a private 35th floor longe with a wonderful breakfast, afternoon snack, canape and dessert. The view of Austin from the lounge was spectacular! Access to the heated rooftop pool was from the 7th floor. It was comfortable and relaxing even in though the air was cool during our visit. We borrowed the complimentary bikes and used the extensive trail system to explore the city daily.

Nothing. They thought of everything and the training of the staff was impeccable.

The location was great, several restaurants, museums and all kinds of activities to choose from. The hotel is beautiful, the staff was always helpful, the breakfast was delicious with lots of options, also the beds and pillows were great incredibly comfortable.

The cost of the parking in the hotel was not specified when I did the reservation. It was very expensive $50.00 per night. Considering the price you pay for the room the parking should be included.

I stayed at the hotel in a standard room in 2022. I liked it Now I have experienced Fairmont Gold experience Great. The hotel itself has a good location, close to bat bridge (where I didn't see bats...) and 6th street. Great gym, good wifi, friendly and helpful staff. At Gold, the room is better, on a high floor, with a skewer view. It has the exclusive lounge, which is excellent. Refined breakfast included in the lounge, with a wide variety of fruits, quality yoghurt, omelette made to your choice, bread and a healthier option with a variety of baked potatoes, delicious chestnut muesli, smoked salmon. Cakes in the afternoon and mushroom canapés in the evening, cold cuts, a wide variety of good cheeses, guacamole, hummus, etc. Wide range of soft drinks. Great service. Wonderful hotel.

Have to go

Hotel was beautiful. Gold package is excellent as it offers a vip lounge area which was a lovely addition. Staff were extremely friendly and helpful. Really enjoyed our 3 night stay here.

Had a slight hiccup on the first night where the air conditioning had been down in the hotel all day and our room was unbearably hot, however the hotel moved us to another room and everything was great ftom there on.

Fairmount Gold was worth it. Good large rooms. Clean rooms with lots of room amenities, toiletries and water. Bed and pillows were amazing. Turn down service and regular timely cleaning. Swimming area was great. Gym was big enough, clean with working equipments. The Fairmount Gold lounge had a seperate breakfast area. The positive was, it wasnt that crowded, felt exclusive and away from all the conference goers. The slight downside is they did not serve any eggs or other items made to my preference. The breakfast was standard.

I wish they did some eggs on the menu and some more options other than potatoes and scrambled eggs for those who do not eat pork or beef. Cheese was all lumps, cumble and weird. Avoid conference dates if you can, because all the lobby restaurants were packed and there was nothing for us to eat (quick bite). Luckily we had access to Gold lounge.

Beautiful hotel with well designed areas. Fantastic pool. Food at the restaurants was good. Bathroom was amazing and definitely larger than average

Pillows were too soft. Selected others from the pillow menu but we're not good.

The gold experience made my stay extremely comfortable and convenient. My room on the higher floor was quiet. Bed was super comfortable. The gold lounge food was delicious.

I liked much of it.

I reserved the Spa because of my son and husband were going to a show. Got to the Spa and they did not make the reservation got to saty alone in my room

The woman upstairs at the gold lounge was super nice when she greeted us and got us a free dessert. The room was beautiful and had a great view of downtown.

I don't think there was anything I didn't like.