Homewood Suites by Hilton Knoxville West at Turkey Creek

Somwhow I inadvertently reserved a room with handicapped accessibility. My own mistake. However with a family of 6 traveling, the room was not adequate for our needs. The shower had no drainage, so we flooded the bathroom. We couldn’t use the shower head that was affixed.and had to use the handheld shower head. The staff was very helpful and brought towels to mop up our disaster in the bathroom. Beyond that, the room was fine and had we had a non handicapped room we would have been perfectly happy to stay here again.

Vet clean and centrally located. The breakfast was lovely. I didn’t use the gym or pool but they looked great! It was nice to have so much space and a small kitchen.

Wish I could have gotten more pillows but that is not a major problem. Everything else was lovely.

Very nice and people at desk were fantastic.

The hotel had no record of my Booking.com reservation even though I had my confirmation but the man at desk actually was able to get us an even bigger room for a lower price for my difficulty. The only negative was it didn’t have a shower, which was my main purpose for using this hotel due to my mom’s disability but that wasn’t his fault, all those rooms were occupied.

Other than the one elevator that was broken. I liked the ambiance. The property had everything I needed. Laundry room, Fitness room, my room. BREAKFAST was excellent! The STAFF were super accommodating!

The broken elevator. But that was minor. It went up but had trouble going down. I’m sure it’s fixed by now.

The location was very convenient. There are several restaurants close by. It was close to the Interstate, although navigation is needed to find it. The room was very quiet and comfortable.

Several rooms had put trash outside their doors by early morning. It was unsightly. Also - when I checked out, I was asked whether I wanted an emailed receipt. I responded yes, but I have not received a receipt yet.

Room location close to lobby on first floor. Hotel location perfect for my stay in Knoxville and excellent Turkey Creek area.

As a contractor, I observed paint , drywall and tile repairs that would not meet my standards.

Property was located in a great location and we had a room that was perfect for taking my dog out and easy for my disabled mom to get in and out of without trouble.

The walk in shower that I specifically wanted for my mom was broken. I reported it when we left and they said they would get it fixed.

The receptionist that helped with check out this morning was friendly, attentive and helpful. I also appreciated the overall cleanliness of the hotel and the rooms.

Appreciate a bag breakfast due to Covid, but I'm sure a real breakfast would have been better. King Suite layout was perfect for for us. Would be great for a longer term stay. Good kitchen. Apt sized fridge - not just a mini fridge. Dishwasher (which we didn't need, but would be nice for longer term). Could walk to restaurants, retail.

First hotel without a downside. Hope to stay there again.

Convenient location, great suite! Perfect for our family of 6. The staff there is exceptional!

We had to have our key cards replaced multiple times.