Hilton Knoxville

The location was very good, abt a 5 min walk from main retail/restaurant/entertainment area. Bed and pillows very comfortable. Reasonably quiet, at least on upper floors. Good quality casual restaurant and bar onsite that served full breakfast (not included). Also had a coffee shop and patio area. Staff friendly and helpful. Valet parking quick and convenient. Room rates were some of the more reasonable in the area. Overall nice experience and would stay again.

Rooms were of typical size and setup but were showing their age. Bathroom seemed cramped, and trash cans provided were tiny. Getting to the Vols arena/stadium is a bit of a hike, and uber/lyft not always easy to get.

Starbucks and sit down dining for food, vending & ice machines, comfy beds, darkening room shades, large tv, robes and fridge in room. easy to get to off highway.

our first rooms bathroom was dirty upon arrival. the tub seemed to have had a dirty bucket of water poured in it and it had solidified. we were unable to use it. The staff was wonderful about correcting the issue and treated us to breakfast and 20% off a Starbucks coffee, next morning, for our inconvenience. we were a late arrival,1:30am and very tired from our drive. we appreciate the quick accommodation.

Close location to the Market Square. Awesome restaurant and Starbucks located within the hotel. Really good gym/fitness centre. Good brand shampoo and conditioner and parking was close (even though you had to pay)

Paying for parking, despite staying the night and paying. Basic internet was really bad, ended up just using phone reception. You had to pay for the bottles of water offered in room. No microwave. The TV was way too dark, couldn't change it.

Overall the room was nice, good restaurant and Starbucks attached, and good location.

The room's AC unit was EXTREMELY loud when it was on. The "vending machine" was non-existant on the 9th floor though the door is marked as vending. The mini-fridge seemed super mini and hard to fit much at all. Bed could have been a little more comfy and the TV service was dated. No guide button and instead had to watch the guide channel???

The lobby was fabulous and the amenities were great! Starbucks and the hotel’s restaurant were nice, and very convenient. The front desk staff was very kind, courteous and accommodating.

The rooms were small and just average… not what I expected. Also, the parking deck was not accessible directly from the hotel. Valet was available; however parking overall was too expensive.

Great location- it was right down the street from the theater where I was attending a concert. The room was excellent- spacious, the coffee maker and fridge were included. The bed was luxuriously comfortable. I liked the more economical use of the large dispensers for soap/ lotion and shampoo.

Only slight issue was getting hot water for a shower. I had to run the shower for a good 5 minutes before the water got warm. That's a lot of water wasted. I was on the 8th floor, so maybe that is why? The other slight inconvenience was the confusion about check-in time. I was told initially there would be an up charge for checking in before 2pm, so I did not go to the hotel right after I arrived at the airport, opting instead to get something to eat first. Not a big problem as I only had one bag with me on this trip, and I just kept that with me.

The location was awesome! Friendly staff for the most part. Rooms were clean.

The parking situation is crazy! Trying to figure out the "free" lot was impossible for us. I understand it was a holiday weekend, but that was the bad part. The elevator always had a long wait, and the morning we were checking out, we took 7 flights of stairs found with a fully loaded suitcase.

Clean and location

N/A

The place was nice, close to downtown, and the staff were execptional.

But I did not know that they charge $24/day for parking even for hotel guests. Self parking costs $24/day and valet $26/day. Therefore, I ended up paying way more than the hotel room price that I initially paid for. Beware of these extra charges when you book.

parking .. we where told by Valet that if we left that night to go to dinner because there were people bringing multiple cars that we may not have a parking spot we rented a room so that we could have a parking spot so the people with multiple cars should’ve been the ones that were moved not people that run at one room and had one car that was my only issue