Crossroads Inn & Suites

This was our third time going to Gatlinburg and we have stayed at Crossroads each time. The room, location and all is nice.

We arrived at 3:30 and was told check in was at 4 and our room wasn't ready, and that check in was at 4 so we had to sit in the car after driving several hours there and wait for a call that our room was ready. We watched to see where they were cleaning the rooms and the room we got, nobody cleaned it while we were sitting there which means it was ready we just wasn't allowed to check in until 4. A check in time a little earlier would be nice, 4 is kind of late in the day.

Shopping, everything is close. Hotel was in a great location.

Many of the foreigners that were guests also treated me like I shouldn't be there. I heard very little English and felt very out of place. All of the ice and vending machines were not working. We couldn't get extra linens and blankets for our room.

Did not eat breakfast at the hotel

I have to be honest, after reading some other reviews I was quite worried about what to expect when I arrived. However, I can now say I have no idea what those other people were talking about. The rooms are quite large and very clean. Each day, house keeping came in and made the beds and left fresh towels. The staff was very nice. We noticed our fridge wasn't working properly and within minutes of letting the front desk know, maintenance was at the door with a new to swap out. The bed was very comfy. The pool area was nice and clean. Nice atmosphere, all other guests we encountered were kind to interact with. We couldn't hear much noise at all from inside the room. They also have a very affordable laundry facility and fitness center which I didn't see listed under the amenities. This will definitely be the go to hotel for my family each to we visit.

I really have no complaints but if I had to choose something, I'd say It's at a great location but getting in or out of the parking lot can be hard and it seems that they could run out of parking spaces but we never had a time where we didn't find a spot. The breakfast is grab and go, nothing hot due to covid.

clean, walking distance to downtown, free breakfast

parking, lot was crowded, they didn’t want to give us a second pass for our friends when we paid for a 2 bedroom apartment. they eventually did but also noticed the were allowing people to pay and park in their lot also

Location

The parking lot lights at night shining in the rooms at night , and it was very hard to sit on the balcony at night with the lights shining in your eyes .. the mold in the bathroom

Our room was very spacious. We did not eat breakfast although it was available. The location was wonderful, we enjoyed walking around Gatlinburg, TN

Everything was great.

The room was large and clean. I had a nice view. Although it rained most of the four days I was there, we were close in enough to get to good food and other attractions by walking or driving. The price was an excellent value. I would stay there again in the future.

I was confused about the continental breakfast situation. I thought there was a breakfast, or at least coffee, but I didn't see anything in the lobby. My little coffee maker in the room didn't work, and I alerted the front desk. This might have been my error. Luckily, there is a restaurant right at the exit driveway and they had good coffee and breakfast.

This was a last minute booking for a one night and after reading a lot of reviews from different travel sites including this one, I must admit I was very hesitant about this place. I am happy to say that I was pleasantly surprised. Checking in was quick and easy, no issues what so ever. Our stay here was Great and if I ever come back to visit this place is my first choice. In conclusion: - Room was clean with very comfortable beds. It had a desk with a matching chair as well as a comfortable lounge chair. Plenty of supplies.(soap towels etc.) - Staff was nice and helpful - Location….. Perfect.

This is not a 3 or 4 star hotel. Yes, it needs to be updated but overall, I have no complaints.

Breakfast was good the staff in the breakfast room were very kind and helpful . Location was the main thing why I pick this place to stay.

Cleanliness the carpet need it vacuum. ( I found a dirty underwear on the closet but someone came and take out)🤮) But I got to give credit to it the housekeepers ‘some’, one day they took the trash out and the lady even did our beds and fold our blankets we brought and let the room neat. ( I was I see her to personally tip it 😃) But the next day,trahs was there and the beds weren’t make it look like they just perfumed the room 😬.