Wonderful oasis in a delightful town. Spacious room, excellent staff and great bed and shower. The staff went the extra mile. Every time we returned from a day out there was a fresh juice awaiting. The rooms were cleaned promptly and to an excellent standard. Great location for restaurants and magor attractions.

It was unusual having to ring a bell for exit/entry but for security it was good. Staff were always available.and it wasn’t a problem.

It is a palace style hotel with exceptional service Rooms are huge snd comfortable Suite room on the ground floor was not so good but management changed to another room one floor up The terrace is incredible

The lack of swiming pool The breakfast included was continental only. You have to pay for egg dishes. Taking in to account that room rate is incredibly high , this is a drawback

The The property was very small and intimate. All the associates that served you were nice and knowledgeable. Our room was on the street with large windows opening up directly to the street. If we left the windows open, it was impossible to sleep. Luckily, there were large sound doors that shit in front of the windows, and the room became very dark and quiet.

We Did not like the television control system. It was difficult to handle.

Amazing staff, location, and ambience. The decor couldn't be more perfect. Rooftop terraza is beautiful!

The restrooms are small, with a cramped toilet area. This is apparently evident in all rooms. It's a minor inconvenience. Also, there was no coffee machine in the room, but you can request this and they will deliver one.

Great location. Staff was very friendly, very efficient, and very helpful. It was lovely having our breakfast every morning on our terrace.

There was a bit of a “funky” smell in our bathroom. Perhaps some air freshener would help.

The location made it ideal to get coffee, go shopping and see local street vendors and attractions like the botanical gardens. The breakfast at the hotel was exceptional as was the service. Thank you Carlos!

We didn’t find out about the spa services until our last day. The A/C unit in the Firenze room got quite noisy.

This place is an absolute gem Its right in the historic centre near all the rooftop bars and best reastaurants It's setting and interior is very authentic but cool. Above all the service and how accommodating every single person there is was outstanding. It really felt as if you were staying at someone ypu knows place. Lovely people Certainly recommend and will stay here again when we come back to oaxca city as its a magical place Thank you

Breakfast was spectacular. I was hooked on the Mole tamale. I had it every morning. Starting of breakfast with a cup of hot Oaxacan chocolate set the mood. A platter of fresh fruit was also like a bouquet of fresh and enticing flavors.

I wish the order of Mole Tamale came with two instead of one. But in all reality it was best they kept it at one.

The staff went over the top to make sure we had a great stay.

We liked everything about the hotel and staff. But the neighborhood was noisy at night with rooftop entertainment going on. That had nothing to do with the hotel but the noise was a factor in our sleep.

Beautiful building and location. We were on the top floor so a small elevator could have been helpful.

I would have liked the continental breakfast to include espresso. A bit noisy at night from the street if you face that direction.