Boscolo Lyon Hotel & Spa

Ideally situated on the Rhône River in the Bellcour, Presqu'île area of Lyon, The Boscolo Hotel and Spa is an elegant gem of a hotel. From their location, you can reach virtually every point of interest easily and most are within walking distance. The photos one sees in their ads and online presence are accurate, in other words, what you see is what you get. What you can't see in their ads is the level of friendly, hospitable, and professional service shown by their entire staff. In particular, Ms. Michela B. is an exceptional hotelier who went above and beyond our expectations to make our stay comfortable, relaxed, and memorable. They also have a top-notch Italian restaurant and an excellent bar with a well-qualified mixologist. The rooms and facilities are spotless. The Boscolo Hotel and Spa is our top pick when traveling to Lyon, so much so, we will proactively seek this hotel brand in cities we will travel to in the future.

Nothing.

The rooms are extremely comfortable and lived up to expectation.

The checkin process as a family was poor. We were given access to the wrong room (already occupied). We had requested a connecting room (subject to availability) as it’s an upgrade to a river view room. The rooms where available at checkin - but had to push to get anywhere on arrival and only after the issue of getting wrong room access. Note responses to Booking.com messages are automated and do not get monitored by hotel (according to reception). The reception team seemed to be under the pump with lots of “in training” staff on the front desk, so perhaps that was the issue for them during our stay.

Big spacious room, had a balcony, nice gym/pool area.

Was not very clean. On 2 out of the 3 days, the cups and spoons in the room to make tea/coffee were dirty. Pillows not very comfortable.

Only visited to attend a concert at the auditorium, and had just one night in Lyon. The hotel had a wonderful location by the river. The personnel at reception was polite, gregarious, and helpful. My room was very spacious, clean, with big windows opening up to a small balcony. I really liked the small ''The Little Prince'' details in the decoration. The bathroom was also spacious, the shower stall huge, lots of counter space for cosmetics. The bed was very comfortable, fluffy pillows very much appreciated. The lobby is very nicely decorated, and the restaurant looked great as well (although there was not time to try it)

I only regret that I didn't have time to enjoy the spa, or try the restaurant or breakfast. Next time for sure :)

Everything was fine.

We had kids with us and excess luggage for a train trip. A front desk " Dani " caused us to lose our excess luggage handing service in the train for 150 Euro. We requested a confirmation on luggage pick up as they usually speak french only. She had a follow up in their communication system by previous staff. She wasnt bothered and lied it was confirmed 3 times till the pick up day came and no one showed up for the luggage. Another staff rang the train company on the pick up day and they said no confirmation was done and no one called.

Situation of the hotel is right in the heart of the city. The river side of the room view is perfect. Confortable room and nice decoration details of ‘le petit prince’ in the room. The grand salon has a great artwork. Friendly staff in the reception and in the Spa; super massage.

I would expect a little bit more flexible Spa hours(needed to book in advance and can be used only 1 hour). swimming pool and relaxation areas could be bigger. The extra payments: I was called few times to pay in advance the massages we booked. Then, we were asked for another payment guarantee in the check in. I would expect smoother payment process in a 5 star hotel.

the hotel was beautiful. everywhere was clean and the standard of the rooms was exceptional. the quality of food at room service was outstanding and breakfast had a great variety. the spa is beautiful very clean and staff again happy to help you. I could not recommend this hotel enough. we only stayed one night however I will 100% be returning to stay at this hotel again. the staff were so helpful and polite and happy to help you book taxis restaurants and print of all information for you. the location of the hotel is great right by the river and not far from a secure car parking at all. highly recommend this hotel !

there was nothing I disliked about this property.

I thought the hotel was light and airy. It was kept very clean at all times. We stayed on the third floor in a corner room which was spacious and had a lot of natural light. The air conditioning worked really well. The staff were all friendly and helpful. I used the spa which is in the basement, again it was well maintained and very clean and the staff were lovely. The hotel faces the Rhone and I thought the location worked really well for accessing all parts of the city on foot.

We stay in one of the suites which size was actually very good, nice views from the window to the canal. Great staff, highliting the guy at the door (which I don't remmber his name) who recommended us many hidden places to visit. Room service is a little bit overprice but great quality. Love the golden details all around the room, location was fantastic so we walked all around the city without needing to take any transport.

The Spa was great (don't get me wrong) but during weekends was extremly busy so we were trying to avoid it during those days, I suppose people from outside can pay and enjoy the amenities of it... Not sure. On another note, one night (around 8pm on a Wednesday) we went to the Spa and we found a young couple kinda doing dirty things in there which we reported to reception. The guy downstairs should be more aware!

The location was perfect and the room very nice and big

When we arrived they were not ready for the check in. The reception staff were not organized. The housekeepers are not professionals for 5 star hotel. They did not renew sanitary equipment in the rooms and they didn’t clean the floor every day. Every day we used to order coffee in the morning and afternoon and they never served us with cookies or anything else.