The hotel room was well renovated with modern and cozy decor. Most importantly the beds were extremely comfortable - we felt like we were sleeping on clouds. The reception and welcome staff were also very friendly - and offered us water and bellinis as soon as we arrived. The hotel is also conveniently located in the heart of Manhatten, near World Trade Centre / Financial District, and close to Fulton St. Subway Station. The hotel is also located next to the up-and-coming Seaport area, with lovely restaurants, including the Pier-17 complex, and an amazing picturesque view of the Brooklyn Bridge. Great area for a nice walk.

The room we were given didn't have a view. We were looked out to the back of another building. The hotel room desk and drawers were full of alcohol, snacks, and goods, which were not complimentary. We would have liked to have more space to put our things on without fear of knocking bottles of expensive alcohol over. I understand the concept, but they took up way too much room. The ironing board was really small and didn't have a soft enough surface to iron properly. For a 5-star hotel, I expected more as I expect them to be catering to professionals (who wear shirts that need to be ironed).

Location is perfect - the Seaport district is super trendy and lively, and there are subway connections to practically anywhere in the city less than 10 minutes away. Supremely comfortable bed and very clean room and bathroom. Loved the frosted glass and rainforest shower. Decent size gym, and decently kitted, but don't expect to be wowed.

Rooms are a bit on the small side. The towels kept being changed daily even though we were asking them not to. The staff could have done a better job to explain the city tax at check-in. Why isn't there a toilet brush in the toilet?

All the staff are great , but a special mention that Dean is fabulous

No tea or coffee machine in the room

The room was luxurious and very comfortable; while not large, it had everything needed in a hotel room. We ate dinner the day we arrived and also lunch the following day at the hotel's restaurant - and every thing we had was exceptional, as was the service.

It's difficult to say what could have been better. Our stay was short, and our needs not excessive. It might have been nice to have coffee available in the morning - we had to search for some in the neighborhood.

Overall, it was an exceptional stay. I want to highlight the staff! Every morning when we left they told us to have a great day and every day when we came back they greeted us happily!

I have loved the location since it was Mr. C's. It seems like the new owners have done a lot of work to make the property just as lovely as it was at Mr. C's. The restaurant is now open, and more things are stocked in the rooms. I stay here often and booked a Front Street room this time. I really liked it. It's bigger, and the natural light is peaceful. The location can't be beaten. It is out of the city's hustle and bustle, so you get quiet time. The staff was incredibly friendly. I will definitely stay here again the next time I'm in NYC for business.

Everything was great!

Great location with immediate access to bars and restaurants, Pier 16, not too far from Fulton subway station. Also walking distance to WTC, Wall St, and China Town. Beautifully designed bedrooms, great luxury Italian feel. Staff was wonderful. Rooms are large and the sleeper sofa enabled us to reconnect with our college student in the same suite, hard to find in Manhattan.

Air conditioning seemed to have issues in the primary bedroom of the suite. Not a huge problem as we were there in October, it did not get too hot.

I liked that the property was close to so many places. the showers were really nice!

I’m not sure who was working a black woken on Monday night into Tuesday morning 4/5/22, but she was VERY rude to my husband who has forgotten his key to our room. The other staff was very polite.

location was great room size was great

no coffee in room but room service was great always timely

The helpfulness and kindness of all the staff. They went beyond the call of duty. From the doorman, who walked up the block to carry our bags to the hotel for us to the staff at Bellini s Restaurant every step of our stay was catered to. Our room was very clean and the beds we’re extremely comfortable.

Coffee in the morning was missed. There were no waters in the room.