Canario Lagoon Hotel

location was perfect, staff super friendly and helpful and breakfast was awesome!

pool next door was fine but rarely any towels available and when asked for at the desk not provided.

. Very clean. Liked the location. Good housekeeping

I booked because the hotel offered a free breakfast. When we got there, we were informed that the business had been sold and now a resort fee, which included breakfast, would be added per day. We had to pick up breakfast from the Comfort Inn next door. Cold, poor breakfast.

Room was professionally clean. Did not serve Breakfast we visited local eatery for our meals. Being that it was San Juan price were someone steep. Proximity to other tourist locations were reasonable.

Parking at the hotel and around the hotel was unacceptable being that it is in the center of Tourism. The roads around the hotel also was unacceptable and dangerous for pedestrians and vehicles.

Staff was excellent - friendly, knowledgeable, and responsive to requests. Great location. Great price for the area. The shower was spotless. Water was hot. Loved that the room had a table and chairs, and also an outdoor balcony. The provided breakfast was adequate. Swimming pool at the property next door looked very nice. And they offered luggage hold service.

The elevator and stairs were a little scary. The elevator was old and would stop a little above floor level. Had to be careful on the stairs - open the door too quickly going down and knock off someone coming up the stairs. Needed to stand 2 steps down to open the door when going up as there was no landing. Breakfast next door got very crowded, but there was a nice selection of breakfast items.

Room was super clean, sufficient very clean towels, very comfortable bed and great bedding which made it even more comfortable for sleep. We had access to a very nice swimming pool. Everything at breakfast was delicious.

The rooms, doorz and hallways kinda need a major update to make it.more modern perhaps. Once you go up to the floors, you'll notice its an older hotel... however they keep it very clean. The elevator is super small and kinda dark, again, you notice its an old elevator. This just to mention sething negative but ita nothinv to keep me away from coming back because the service and clean areas go above the "old structure"

The location is very close to many shops and restaurants of the Condado Beach and near where my friend was staying. I loved our mini-suite and outdoor terrace. The city bus to Viejo San Juan is conveniently located across the street (Ashford Avenue) and inexpensive way to go.

The bathroom had no electrical outlets. There was only one chair in the bedroom and it would have been nice if there was an additional one for my spouse. The windows were covered with specks of paint, which took away from our view of the neighborhood. The elevator was a bit tricky to enter or exit - since you it never opened flat to the floor you exited.

This hotel is in an excellent location - close to the lagoon for walking and water sports, within walking distance to the beach, and close to Condado for restaurants, bars and shopping. Easy to get to by taxi or uber. Our room was super clean, bedding was soft and beds were comfortable. Breakfast was included with our rate and included coffee, juices, milk, fresh waffles, cheese omelets, oatmeal, yogurt... We had access to the pool in the neighboring hotel but we didn't get a chance to use it. Lobby had a pool table and some free video games (Ms Pacman). Nice outside patio area. No frills but very reasonable rate compared to other hotels in the area. It was a perfect hotel for our post-cruise overnight.

There's a building being constructed next door so not a good view if your room is on that side of the hotel, and fairly early construction noise.

Staff extremely helpful, answered all of our questions regarding locations that we wanted to visit. Greeted us every morning upon departure and every evening after our return. Our rooms were cleaned and freshened up daily.

One of our rooms was facing a construction site. Obstructed view and we couldn’t use our balcony due to the debri from construction site. Not a deal breaker but would have enjoyed sitting on balcony at end of day as in previous visit.

Breakfast was good! The staff really went out of our way to fulfill our requests. The first night we noticed our room was next to a building under construction, and we requested a room change. Lucky for us, there was another room available. I can't recognize the staff enough, they are the best we've encountered in our trips. The property was very clean and it is close by to the Condado area.

This is an old property, more like a building from the 60's converted to a hotel so don't expect luxuries all over the place. It didn't had its own parking, but there is a nearby public parking. Can't think of any other cons.

This hotel is great for an overnight stay in Contado. It is truly a no frills place, but had everything needed for one night. Staff was very helpful and nice.

Due to the construction next door parking and driving around is a bit complicated, amd there’s a lot of dust around if you are on the lower floors. The elevator stopped working so we had to carry our luggage down on our way out. It is a tourist neighborhood so it was overpriced for the service provided.