Secrets St. James

The property was well designed with every room seeming to have a great view. The water was crystal clear and the sand was relatively clean, too. The food was, hands down, the best all inclusive food we have had to date. There was almost always something to do and we enjoyed the entertainment every single night.

Our first room was not clean: sand on the floor, hair in the bed and bathroom, dust on the shelves. We moved to another room that was fine, but it left a bad first impression. This is somewhat outside of the control of the property, but the crowd was pretty stuffy. My husband and I like to have fun, like normal people. It was odd to be in a crowd that didn't engage in call and response, applaud the entertainment, etc. If nothing else, the performers worked hard every night to entertain the crowd and it's just rude to me to not acknowledge their effort. It's fine if you don't mind being the loudest person in the audience, but I prefer a group effort to really bring fun energy to the space.

Our butler, Betty, exceeded my expectations. She went above and beyond to make sure I was taken care of. Our housekeeper kept our room immaculate and filled all my requests. The facilities were good but I noticed that there was mold around the bathroom area. Other than that, had a wonderful time and most of the service was excellent. The food was varied and great but disappointed that the fish at the French restaurant was on the verge of spoiling. I did not eat at the Mexican restaurant but my friends said it was not good. We come from California where Mexican food is a staple.

I made my comments above.

The food and the people

Bad experience of room service, had to wait extremely long for an order

Our stay at Secrets ways great! The only con we had of the whole trip was check in took almost 2 hours. I blame this more to irate and rude guests being impatient and cutting line more than the staff. I approached a nice man named J'amaal who informed a kind young lady named Tiffany and she sorted us out quickly thereafter. The rest of the trip was amazing! The restaurant and bar staff were all great! Philip, Andre, O'Brian, Alvin, and Everett took the time to establish great relationships with us and always made us feel welcome. The musicians and entertainment were also amazing and TJ and Sky were very helpful for letting us know of upcoming events and getting us involved throughout our visit.

Just check in. It could have been more organized, but one small factor didn't ruin the trip.

I loved the view , the cleanliness, all day room service , peaceful many things to do

The check in process was terrible. Arrived at 1 did a 15 minute walk through process was told we can explore return at 3 to check in. Returned around 4 only had 3 people in front . Room was not ready after waiting 45 minutes in a hot lobby with no air. Finally got to us and said they were checking on room. Check in process is not structured at all

Meals and the variety of restaurants were excellent. The friendliness of the staff. Cleanliness of the fac

Breakfast area could be larger with more variety in order to avoid congestion and long lines. Some food stations were totally not visited; the food choices (breakfast) should be revisited. The toilet door could be more secure (sealed). Perhaps, more spraying of the property to prevent bug/mosquito bites.

the view

the breakfast availability everyone doesn’t come on vacation to get up early just to eat breakfast.

Staff were very friendly and always went over above to accommodate needs. Resort was beautiful and very well kept. Location was perfect as it was close to activities and local restaurants. Hotel always very helpful providing transport to each Complimentary champagne breakfast was added which was a lovely touch

Although there were 5 restaurants to chose between, menus were very limited in each so same meal was eaten each time we visited

Hotel is amazing! Beach is really good, location its perfect. Staff was really friendly! Night shows were good. Loved the Italian and Asian restaurant. Lunch and breakfast at world cafe were also really good with several different options.

Some bar tenders did a really good job, others not so much.. but they did have good drinks including 12yo whiskey

Friendliness and customer service of the staff Big up to the entertainment crew!!!

The presentation of the room for the occasion It was birthday and honeymoon celebration only snack was provided, the room was just blah! I have been to other hotels the room was decorated and a bottle of wine with glasses were set on arrival