Novum Hotel Hamburg Stadtzentrum

Perfect delicious breakfast buffet and the very nice and efficient restaurant staff made such an excellent job in keeping it nice and inviting all the time even though you arrived late for breakfast. Stayed in a fairly big single room with a comfortable bed and with a nice private bathroom and shower. I was in the 4 floor and in the back of the building so very quiet and absolutely no noise from the street Steindamm. The location is VERY central close to both Hamburg Mainstation and the ZOB buss depot and excellent shopping in Monckebergstrasse.

The people using/hanging out around Steindamm and the pornshops can be a challenge to some but to me it was easy to ignore and besides the maindoor to the hotel always locked until you press the button and then the reception will open very fast. The TV package was a little limited and the channels available was spread out i no order.

First, yes, it is in the red light district I didn't know until my friend and I, both female, turned up. We had a delay in our train trip back to Hamburg where we needed to change trains, since it was already extremely late, we booked this place. Yes there were weird people outside on the streets. Yes the facilities were shared (shared toilet ans shower for the floor) However, for this price I really need to say it was exceptional because the room was comfortable enough, there was a toilet and shower with hot water for everyone on the same floor to share, there was a lott albeit a small one, and buffet breakfast was included. The buffet breakfast wasn't bad either! So all things considered, it exceeded my expectations.

I guess the vibe of the area, but it's not their fault and it's fine by day.

Had very friendly staff who were accommodating and offering me help. I had the first room which was on first floor and I asked to be moved to a higher floor because I suffer from insects bites which I did in the first 2 nights

The location and lack of security Front door was opened without checking who was ringing. The place they are based is a it off because constantly police were coming or around

Close to the train station (although the neighborhood may not be to everyone's liking). Good beds.

The door to the bathroom couldn't be opened properly with the sofabed made in the family room. The elevator didn't reach quite to the ground floor or 5th floor.

I had a problem with some noise from the bathroom, the receptionist was very swift in taking action and upgrading my room. I approached the female receptionist When I needed help printing somewhat huge exercise papers, she was kind and assisting. Overall, the room was alright, decent breakfast, helpful staffs, cleanliness..

The noise from the bathroom.

The location is very useful - close to Hauptbahnhof. The district is full with different types of people, shops and restaurants are mostly asian.

Only a 7 minute walk from the central railway station so good for city connections, fairly good value for money.

Not in the nicest area of the town, at night time there were lots of dubious activities occurring, nothing to do with the hotel though.

very close to Central railway station and thus train to Hamburg airport several decent restaurants around the hotel room at 5th floor - very quiet

In very easy walking distance to Hamburg HBF, secure, friendly/ helpful staff, good breakfast buffet, value for money. Would stay again.

Nothing I disliked

The location is near to the central station, breakfast is really nice.

At last moment they told me to exchange the room in another property which is own by them only.