Joy-Nostalg Hotel & Suites Manila Managed by AccorHotels

The room is spacious and can accommodate a family of 4-5. It has a small kitchen which is very handy when you’re staying there for a a week or more. There’s also like a living area so you’re not restricted to just the room. The staff are always friendly and accommodating. It’s been our third time staying here whenever we are in the Philippines. The location is also near malls and restaurants.

Because of Covid protocols you’re not allowed to accept guests at the room unlike before but it’s not the hotel’s fault though.

Room was beautiful and very spacious! Food quality at Nostalgia and through room service - excellent! We found the buffet choices to be very well planned; though the buffet room was small, the choices covered everything we were looking for. Staff were very attentive to our needs and went the extra mile; we arrived early on our first day and had lunch at Nostalgia after checking in, leaving our bags with the concierge; a staff member came up to us at Nostalgia to give us our keys, as our room preparations were finished while we were having lunch. This is stellar service! Beds were comfortable, and the two-bedroom unit had everything we needed: even proper washing machine facilities!

Parking :( We do understand that the property is in a building that has offices, but given that we had made our reservations early (and pre-paid in full several days ahead), we felt that there could have been reserved parking. It was inconvenient to look for parking nearby because Ortigas Centre is very busy on a weekday. The property should have its own reserved parking for guests (at the very least, guests who pre-paid their hotel bill.) This is a shame because service was impeccable in every other way.

Hospitality and helpfulness of staff from the security to the housekeeping, location and the amenities; kudos to the security guard in the parking area cos he was so calm despite i was already upset knowing that there was no parking slot being reserved for us.

I was at first disappointed cos i didnt get the room i wanted but they offer the complimentary extra bed. There was no communication cos as i gace them time to setup fornthe extra bed, that never happened that i have to remind again the front desk what they promise to do. Another thing that made me disappoint is that they are supposed to have one parking slot for those who check in but unfortubately informed that it is First Come, First Serve. And despite they said that i have reserved slot, we were immediately informed by security that parking is full and we dont have any parking slot. Such a disappointment with what my family enciuntered but after a few moments, they resolve the parking slot issue.

Good bed, facilities, clean rooms. Able to check in earlier than advised. Friendly staff. Efficient elevator systems

1. Sound proofing Is less than what was expected and with heavy doors, you can hear banging of closing doors even without slamming (unfortunately the room in front of us had lots of guests going in and out) 2. Kitchen cabinets are too high that it was late when we found out there were some utensils on the upper shelves 3. Buffet breakfast was good. However when I asked for a brochure on the Breakfast sets I was given a nice one with no prices 4. Booking was for twin beds but only 1 breakfast buffet was allowed. When asked to extend privilege to 2nd family member, I was asked to contact the 3rd party provider (what a good excuse for your front desk personnel) which never replied back with a confirmation. Common sense lang naman that booking was for 2. Disappointing indeed 😑

Everyone was very accommodating and patient, even if I had plenty of questions. The room was spacious, pool was heated and comfortable (with jacuzzi), and the bath was amazing. The only thing was that the remote control wasn't always the easiest to work with but otherwise it didn't matter. Very clean all around, super comfy bed (I slept like a baby), great cooking area if you want to cook too. It's near a lot of malls so if you forgot anything (like I did), it's not too bad. They were also kind enough to help me arrange a Lalamove for items I left behind--so sweet. The rooftop bar is beautiful, as well. Special thanks to Ms. Beatrix for the smooth check-in, Sir Carlo who helped me with my bags, Sir Ben(?) from the pool area for reminding me of a necklace I left behind and was always kind, Sir Peter and Ms. Belinda from housekeeping for the prompt clean-up, and Arlene from housekeeping for meeting my requests. I had such a beautiful time and really recommend the hotel.

Nothing! Everything was wonderful! Thank you so so much! I appreciate how kind you all were in meeting everything I needed, even if I forgot to reserve a slot for the pool sometimes. :) Thank you very much.

Our entire 4D/3N stay was splendid. Definitely not the last. We initially booked for an overnight stay but booked for a night each day because the comfort and enjoyment this property gives calls for such. While the hotel is in a commercial area—near malls and convenience stores, the area is not overly crowded or as busy as one may think at first knowing that it's in the heart of Ortigas CBD. The hotel crew is exceptional—very accommodating, fast, and friendly. They do have this environmental campaign so they do not clean the rooms on a daily basis which is okay for me. I'd just usually request the housekeeping services mainly for vacuuming and trash pickup. Breakfast is good and their cafe is cozy and clean! They do not have lots of selection but I think they switch up the menu every other day. We were also assigned a parking slot and weren't even asked to pay a cent upon checkout.

Minor stuff—the curtains in our room are a bit faulty as they do not completely close! Also, the aroma of something being cooked in a neighboring room entered our vents and filled in our room. For someone like me who doesn't like the smell of food in the living room or bedroom, this is quite a no-no.

I like the one bedroom suite because it is very spacious. A special commendation for their king bed and bathroom. I love their bathtub. The breakfast was also good. So many delicious foods were served.

No available parking space in the building. For an expensive stay they should have enough parking facility for their guests. It was difficult to find a parking space if you are new to the area. Although, they were saying they will just reimburse it, but queuing also takes time for the check-in/reimbursement area.

Furniture, including the bed, was incredibly soft and comfortable. The shower was perfect and comes with a sauna feature which was very welcome. Wifi was stable and a decent speed (20Mbps). Staff were very friendly and helpful.

Not the hotel's fault, but there was construction going on right outside our window that started around 4am and went until quite late. The bed was comfortable enough, though, that we just slept through most of the noise.

Joy Nostalg was unassuming. There was elegance but the lobby was small so we didn’t really expect much, but boy were we wrong. The hotel staff are all courteous, ever smiling and respectful-everyone. Our room was huge!!! With tub and sauna, and television in the bathroom! The gym was well equipped, the pool area was clean and inviting. Loved the breakfast buffet and of course the rate was great too!

We would have loved night entertainment so we wouldn’t have to go out of the hotel.

Loved the room, very clean and spacious, and had all the amenities you could think of. Good bed too – not too soft or hard; just right. We requested an early check-in and late check-out, and we were accommodated each time. Service at the 6th floor restaurant was excellent, thanks to the attentive staff. The buffet breakfast also provided a good selection.

The only thing that I felt needed improvement was the airconditioning. We didn't sweat but it wasn't cool enough. But it could also be because of the weather – it was particularly hot that day.