Aruga Apartments by Rockwell Makati

location is perfect and staff is very great in person. from housekeeping, security to reception. the apartments are cozy and I feel at home since there is no “business” feel to it.

we stayed here for 9 nights and out of the 8 or so times we called front desk or guest services, only once was our call answered. it would always ring then go busy as if it was rejected. also, it took so many follow ups to get the dining vouchers, not sure what happened there.

Location is everything.

Whilst majority of the staff are friendly and incredibly helpful (doorman, security and room service are the best), there was one female receptionist (not Eloisa. Eloisa is great!) that needed more training in customer service. I also think Aruga is understaffed which could be the reason that customer demands aren’t met. Front desk receptionists had to answer the calls (internal and external, I’d assume) and attend to clients in front of them at the same time. In the evening, there was only Manuel (very professional and helpful) to assist in everything. Aruga should improve this.

Location was great, it was close to all the restaurants and bars. It's just across the road from Powerplant mall, theres access through the hotel basement for guests which takes you straight to the mall without having to go outside which was really convenient. The hotel also has a buggy which can be used to go restaurants nearby so you don't need to walk or take other transport. The staff were really friendly and helpful too.

Our room had a weird odor to it, it was like a really strong, unpleasant damp smell. We also had so many issues with our door access card which always failed to work. We had to go down to reception at least two times a day to have our access card reset which was really annoying especially when we were already upstairs and had to go all the way back down to reception just to get into our room. They would say it was fixed but the next day the card wouldn't work again, we stayed at the hotel 7 days so getting locked out multiple times a day was really inconvenient.

Aruga was fantastic. Great location and well cared for property.very safe to approach the street and walk around the area.the room is exactly as advertised and all pictures were accurate. The pool area was beautiful. Room was very spacious and clean and the beds and pillows were big and comfortable. Even the housekeeping went above my expectations washing our dishes and fluffing our beds daily. The staff were more than accommodating and did everything they could to make our stay pleasurable. Paul at the front desk and Ian on the door were particularly lovely and greeted us with big smiles as all staff did. Special mention to Paul who located my daughters phone she left in a grab car and made it his personal mission to have this returned. This went beyond our expectations but was so appreciated. Thankyou Paul. Staff took us on a little tour of makati in the buggy car which my kids loved. We will absolutely return and can't wait to stay at Aruga again.

There wasn't much not to like but a few suggestions for the room would be to have additional garbage bags and a dish rack to dry dishes would make things easier but this is a small non issue really.

The images provided seemed slightly larger than in real life, but the room itself was still wonderful. The location of the hotel was very convenient and fitting to our needs; it had a mall you could walk to through the basement, a variety of restaurants to choose from, and a huge sense of security was evident. Breakfast was outsourced from 2 other establishments, which was a plus, you had more option to choose from every morning. Overall, this is my new HOME when visiting the Philippines, I would not want to stay anywhere else. So Aruga, Please have room for us when we return!!!

There a few issues with the room but I wouldn't make such a big deal out of it, we did stay longer than your usual vacation trip. So I am thinking that the usual maintenance schedule was not possible since we occupied the room. Hmm....the only issue I had was that we constantly had to log into the wifi whenever we let the room or if a device was turned off.

The hotel does not have a restaurant on site, so they give you meal coupons to use with some partnering establishments. By doing this it had given us many options to dine at making our long stay more appeasing. The rooms are considerably large compared to most hotels in the Philippines. The staff, from the front desk to the guardsmen were all friendly, respectful, and cooperative. We were treated with superb hospitality!

The only thing I could think of that was not pleasant was our shower stall, for some reason the water from the shower kept leaking into the rest of the restroom floor. But this was a minor problem. All in all, there pretty much was nothing to cry about. The location is great and so are the services!

Location is everything.

There was a funny smell coming from either the kitchen drain or the washing machine. Whilst majority of the staff are friendly and incredibly helpful (doorman, security and room service are the best), there was one female receptionist (not Eloisa. Eloisa is great!) that needed more training in customer service. I also think Aruga is understaffed which could be the reason that customer demand aren’t met. Receptionists had to answer the calls (internal and external, I’d assume) and attend to clients in front of them at the same time. In the evening, there was only Manuel (very professional and helpful) to assist in everything. Aruga should improve this.

Always went to rocky’s.. liked their cuisine!! BUT. .. it would have better if meals were served at the cafe on-site like before...their breakfast buffet was excellent(feb 2020). Looking forward to its opening when we return.

Spa & hotel cafe was closef.. also the luggage weighing scale was not available when needed.. had some difficulty reaching front desk... phone rings then tirn to busy signal.. this happened multiple when times.. even when calling from outside the hotel..so frustrating not to get in touch with front desk staff When needed.

Very comfortable for longer stays, with nicely equipped rooms. Terrifically convenient. Just outside the crowded part of Makati and more manageable than BGC. Walking distance to lots of restaurants around Rockwell and the amenities of the elegant and well designed Power Plant mall. The bellhops and security staff are extremely friendly and helpful.

Some furniture in the room shows wear and tear, and the front desk staff are sometimes hard pressed to even be polite to guests. They could be a little nicer, in my view. A couple of times a week they’d somehow forget to clean my room even with the clean room sign on. Twice I had the misfortune of having neighbors (tourists) who hosted loud parties in their rooms. If you’re staying longer than a day or two, skip the breakfast vouchers - overpriced for a limited menu. So many other choices in Rockwell.

Location is great as you can walk to the mall. Staff are good, housekeeping are friendly and helpful. Bellmen are all excellent . Swimming Pool is also quite nice.

The hotel operator/reservation have a habit of not answering the phone. I had several occasions when I tried to contact the front desk or bellman and got no answer. I also tried calling the hotel from outside and had the same problem. This is a bit worrisome in the event of an emergency in the room.