EVEN Hotel Miami - Airport, an IHG Hotel

The room is spacious enough for the price and I can appreciate the hotel in that particular aspect. There were amenities in the room with FREE FULL BOTTLE PUMPS in the shower of (soap, shampoo, 2 GOOD smelling body washes) and a closed package wipe for face, so you don't necessarily need to buy soap/shampo which was a big PRO even though I came prepared. There was a little workout section in the room with a ball and fitness chair. This was definitely a bang for my BUCK! Staff was super friendly upon check in and accommodating which was good as well.

The breakfast here is not so great. They give you 2 coupon for FREE breakfast like you about to eat at a buffet. In the morning when we came down, the staff asked us for out voucher for breakfast, we provided it and she comes back with a TODDLER MOTTS Apple juice lol, a ORANGE and GRANOLA BARS saying Enjoy. Me and my friend busted out laughing LOL. This place need to improve on breakfast. Bagels, cereal, more varieties or something. Another CON which is not the the hotel fault is the location. Despite it being near the airport, theres no delis, stores (target, Walgreens, cvs) or noting near by which you would have to take a cab if you want something outside the hotel. Just bring snacks if you come here to make a long story short lol

We had a layover in Miami and just needed a place to stay that was close to the airport. This place was comfortable, the breakfast was good, the staff was nice, and there was a free shuttle which was a nice perk.

The room layout, the departure and arrival list, and the prompt resolution of any problem.

At arrival we were not told that breakfast which was included needed a voucher. And the second key card was not programmed correctly so when we went to the front desk they told us to wait until next day. So the next morning at breakfast the male server did not let us know about the voucher. We order and when we left we were stopped by the female server. We went directly to the front desk and the issue was resolved expeditiously. The following morning we had the voucher. The attention was fine from the female server and the male server was serving with the correcf attitude but we noticed that as soon the floor was busy witbh customer his stress level rised. Recommend to get more staffing. And give them.customer service training fro. Your waitress.

Property was nice. Our room had a few of the canal and there was mantees out there.

they need more staff at the front desk. They won’t allow you to check in until exactly 3 PM unless you want to pay quite a bit more to check in early. They have three different prices based on how early you want to check in. Right at 3pm everyone waiting shows up and there is only one person to check everyone in and it takes quite a bit of time because that person also has to answer the phones, get peoples luggage that were stored and check everyone in. Front desk person was very friendly but wait is crazy. The same experience was true at check out.

I loved the size of the room. The room was temperature controlled, The food from the lobby was delicious. The kitchen staff was wonderful. The ease of getting in and out of the parking garage, and the safety using the elevator with key card

The front desk service was not so great, she could of explained how the elevator and garage worked. Could not get the hot water to work for a hot shower, no microwave in room, no complementary coffee in lobby. The ants and the silverfish were a little surprising.

It was clean and the bed was comfortable staff nice however I missed three shuttles from the airport because shuttle driver drove so fast near the pick up zones I couldn’t flag him down. Finally I called the property and complained between that and nice gentleman that was waiting for another hotel shuttle who flagged him down for me I caught it the forth time he came by but when I got on the shuttle it was a hot and stuffy ride to the property.

It seemed to be out in the middle of nowhere although it was close to the airport there was no restaurants or stores near by. There was a bar and breakfast but the water bottle was an outrageous amount and breakfast was pricey if you didn’t purchase it with your stay.

I want to take this opportunity and recognize the incredible staff at this hotel. Kristopher, the night auditor has been SUPERB since he checked us in - his hospitality, kindness and above-average customer service is setting the standard for the hotel industry. Every time we’ve interacted with him, he’s displayed empathy and engaging conversations to ensure my wife and I are enjoying our stay. Aside of that, we also would like to recognize the amazing housekeeping staff and the bar/restaurant staff - our bartender, Tirawn & Niuris we’re such nice, welcoming people truly making us feel right at home…we went down for one beer and ended up having 3 rounds plus the amazing buffalo wings. This is definitely going to be our hotel of choice each time we pass through Miami. KEEP UP THE GREAT WORK TEAM!!!!! Y’all are really treating us like family that we even extended our stay!!! PS - my wife’s service animal, Blaze has made so many friends in only 2 days which is even more special for us as dog parents - home feeling comfortable and happy 😃!

I didn’t receive my deposit back

Comfortable bed and room. Everything was immaculate. The fritta we had for breakfast was fantastic. And the staff was all very helpful. Towels and toiletries first rate as was linens The hotel was a short walk from where we dropped off our rental car, so that was very convenient. Labeled as a wellness facility. Fitness equipment in room, as well as 24 hrs fitness center

Pizza in restaurant wasn't very good Also of concern is the fact that the shuttle was only running from 7:00 in the morning till 10 PM. That needs to be checked out before you book if you need to get there earlier or check in in the evening. None of the hotels in Florida that we visited except for one had a heated pool

Great location. The room is comfortable. Less then 5 minutes from the airport. The hotel has its own bus to take you from the airport and back, all free.

The communication needs to improve. I booked my stay with breakfast and it was not there. I asked for stay more 2 hours and they told me I have to pay for a full day if I want to. What is very different from the message I get in my inbox. As I said, just issue with communication and needs to improve. I am sure next time will be better, because I really like the hotel.