Hilton Mallorca Galatzo

Breakfast was very good with plenty of hot and cold food available .Aziz the restaurant manager was attentive to everyones needs , making sure our holiday was special .

We were really disappointed that the smaller pool and Bistro are now owned by a different company and it is called Cotton Club . It is expensive to use the facilities and during our stay it was always empty . Booking sites are showing pictures of this area so guests think it is part of the hotel deal .This needs addressing . Thiago the Manager was very helpful throughout our stay and understood our concerns . We felt the drinks were pricey and it was sad to see guests getting taxis to drink in the evening leaving an empty bar area . This is our 5th visit and was never the case in fact we used to struggle to get a table . Bottled water should be free in the room for a 5 Star hotel not 5.50 Euros .

It was clean and to a great standard, it had lovely facilities and had almost everything I needed. the team were really welcoming and friendly and answered any of my questions and made the extra effort with my surprise bday dessert and ensuring I could get my spa appointments to fit in with my stay. The free shuttle into town was a nice bonus.

It was missing room service and the ability to screen share ( I came to relax and didn’t really want to leave my room! )

Very clean, Staff very friendly, a nice room with space and a big balcony, very nice view, no noises despite room being close to the pool zone. the extended breakfast time was great!

Small bottle of water in the room was 5,5 Euros, no mini bar. daily complimentary small bottle of water per person would have been great.

The customer service was exceptional! The room was beautiful and the breakfast was great as well.

The pool closes way too early for those that want to explore during the day and then unwind in the evenings. Also the restaurant times are restrictive as well, leaves very little options after 7pm.

The hotel sits on a hill and has great views. The breakfast was good and the beds comfortable.

I don't understand how they can allow people to walk completely naked in the spa area... and to enter the jacuzzi completely naked... there were children around who didn't need to see both men and women walking around naked...

Nice room, friendly staffs, nice facilities! Nice restaurant and bar. Like the breakfast very much! They have shuttle buses from the hotel to the beach, very convenient

I have spent the most amazing family holidays at Hilton Galatzo. It was an incredible pleasant suprise, from the service to the food, everything was perfect for us. We have encountered a staff that was highly attentive to details and met all our requests and expectations. Honestly, we were so well taken care there that we felt like kings and queens. We booked a family suite and it looked even better than in the photos. Room was super clean, confy and spacious for the 4 of us. 3 TVs and a beautiful balcony. The only downside for me was that the TVs were not smart. We opted for the half board option and honestly we were not disappointed. Breakfast and dinner were incredible, lots of variety and even vegetarian options and most importantly the food was delicious. We had the chance to meet the restaurants manager Diogo, who was amazing. He always made sure that we were comfortable and were having a nice stay. My sister even told him she loved the brownie they served at dinner for dessert and he made sure that the next day we were delivered brownies for dessert specially for us. At the restaurant Emmanuel and Alba really stood out for us. They were kind, always had compliments and even gave us tips around mallorca. After dinner we used to go for drinks at Alma in the hotel. They serve incredible coktails there and you can enjoy the amazing view that the hotel offers of the shore. Shoutout to Ayoub, who always brought us the best coktails, even had us served special drinks every night. The hotel overall is pretty quiet and perfect to spend some quality time with your family. Enjoy beautiful views, eating delicious food and reseting your batteries. I will for sure come back to this place.

Tv not smart tv restaurant Alma could have more snack/ eating options

Family rooms great, but I suppose that's in the price.

Need more food options at the pool bar area.

The breakfast food selection was very good. There were a lot of kids though, which made it a little noisy. However, overall it was very good. The beach club connected to the hotel (Cotton Club) was very nice and was quite secluded and peaceful.

There were a lot of kids, which I didn't originally expect. However, it was still very pleasant. It was also a little inconvenient that the hotel didn't have an electric car charger at the property. As the hotel is so big/ hosts so many guests, it would make sense to offer a couple electric charging ports.

- Clean and well maintained - Great comfortable rooms - Very friendly and helpful staff - Good gluten free food options available and staff very attentive to this requirement, especially by the lovely Florentina (thank you!) - Great shuttle service by the very friendly and helpful George (always goes the extra mile to help everyone) - Good indoor swimming pool and sun deck loungers - Good room service and amenities - Ideal for those looking for a quiet and relaxing holiday - Steam and sauna available - again with friendly helpful staff

- Shower could be a bit bigger as slightly small - Location slightly far from Palma however easily accessible via buses