The hotel offers several types of rooms including Queen Studio - Non-Smoking, Studio with 1 King Bed - Non-Smoking, and Studio with 2 Double Beds - Non-Smoking. These rooms are all studios with a size of 301 sqft and do not allow smoking. The Queen Studio with 1 Queen Bed - Disability Access/Non-Smoking is also available for guests with disabilities. All rooms accommodate a varying number of adults and children, ranging from 2 adults and 1 child to 4 adults and 3 children.

The Extended Stay America Suites - Richmond - Hilltop Mall offers a variety of leisure amenities for guests to enjoy during their stay. Guests can start their day with a workout session at the on-site fitness center, which is equipped with modern machines and equipment. After a busy day of exploring the area, guests can relax and unwind in the hotel's outdoor swimming pool. There is also a picnic area where guests can enjoy a meal or have a barbecue with their family and friends. Additionally, the hotel provides a complimentary grab-and-go breakfast, allowing guests to fuel up before their adventures. For guests looking to explore the nearby attractions, the hotel is conveniently located close to the Hilltop Mall Shopping Center, where they can indulge in some retail therapy. Overall, guests at the Extended Stay America Suites - Richmond - Hilltop Mall have a variety of leisure amenities to make their stay enjoyable.

Extended Stay America Suites - Richmond - Hilltop Mall accepts JCB, Diners Club, Visa, Mastercard, Discover, and American Express as payment methods. However, they do not accept cash as a form of payment.