Riande Urban Hotel

First, the front desk staff here are very attentive and friendly. There was always someone available to help or assist when needed. I observed staff helping other guests with even the smallest of things. The restaurant staff are also very friendly and always helpful, even with my limited Spansih, they helped me order and didn't make me feel like an idiot. Breakfast is good with fresh fruits and buffet style eggs, pancakes and sausage. Everything was clean and nicely maintained. The pool was clean and inviting. Nicely equipped gym area as well as the outdoor restaurant area. The decor throughout the hotel is very chic without being over the top. Great location in the city, easy to go to other parts of the city. Did I say that the staff here are Great! There was a private party during my stay which would continue to 3am, one of the gentleman from the front desk informed me and offered to switch my room to the opposite side of the hotel to be away from the loud party. There were flyers posted in the elevator but I must have missed them. I'm grateful for his help and forethought to at least ask me. I made a huge difference. I also have a service dog with me. Everyone was very nice to my dog and assisted me with him without issue. I highly recommend staying here.

I would have liked to have a mini fridge in my room but that's not a complaint. No room on my floor had one so it's a small item.

This is a fantastic hotel for the price. You get everything you need -- pool, breakfast, comfortable room -- and with the excellent El Cangrejo location. The staff is very helpful. The breakfast cannot be beat! Typical Panamanian breakfast with fresh fruit, fresh OJ, and also great coffee.

The keycards are very flimsy and poor quality. We had to go and have our cards "reset" at least once a day. Sometimes, due to security, the front desk will send someone up with you, as well, to "show" you how to use the keycard (despite you already knowing). It's frustrating.

I love the location in El Cangrejo. It's very close to two metro train stations (Vía Argentina and Iglesia del Carmen), and so many great restaurants and shops! Also very close to a nice and lively city park. The staff were all extremely friendly and helped me out with scanning some documents that i needed to send. I appreciate that breakfast was served until 10am, as some hotels stop serving earlier. Breakfast was pretty good. Nice to have fresh fruit included. I used the gym, which was very nice and fully equipped. The social area is great with lots of space. Very nice restroom facilities next to the pool. Even though we didn't use the pool or hot tub, I thought that they were well-cared for and beautiful spaces. The room was great, hot water in the shower, and everything worked. Good wifi. Not the best view, but I knew that beforehand. I would definitely stay here again, and recommend it.

Would be nice if coffee/tea stayed out longer. This isn't a negative comment about the hotel, but I think that they should have tip envelopes in the rooms so that the hospitality staff are way more likely to earn tips.

The hotel is really well located, in a 5 minutes walk you can go to Via Argentina where there are a lot of restaurants. And just one block away you are close to a metro station and to a big and busy avenue, Via España. The pool is nice and the staff really friendly.

There is no fridge at the rooms and if you stay at the side of pool it's noisy (we stayed four nights and there was a party in two of them).

The pool area is very nice and kept clean. They also had a 2 for 1 special cocktail every night on the patio or at the pool.

Breakfast was lacking. The carpeted floors in the rooms need to be deep cleaned or replaced. The doors also have a large opening at the bottom so you can hear everybody in the hallway, conversations and all clearly.

The hotel has a nice pool bar, and beer garden, serving okay food and cold drinks. The rooms are old but reasonably clean and the bed is comfortable, with a great shower. The location is in el cangrejo, a central area with nice restaurants and bars. Good maintenance service at 4am.

Breakfast is very basic.

The breakfast was delicious, so was the other meals prepared. The services were great and staff was friendly.

I think the biergaeten should be opened earlier. I wanted to hang out in the biergqrten and couldn't do so before 12 pm

The location was excellent, and there was a great little bar with pool table in the lobby where we were able to start chatting to other travelers before we even checked in. I didn't use it but the pool looked really nice, and there was a beer garden that wasn't open during our stay, but that I would definitely go back to check out. Definitely good value for money!

The room wasn't exactly luxurious, but it was good enough to meet our needs for the 2 nights we were there.

One of the most comfortable beds I've ever slept in! We had the ensuite with extra large bed. Love the style of the room and the whole hotel in general and the all you can eat breakfast goes down very well.

We had a coffee machine in the room but no tea or coffee to put in it

The Hotel staff was very attentive to my needs and quick to solve any problem that might come up. Breakfast was very appetizing and good variety food to choose from. The skyline View from the balcony was very beautiful.

Bar should open a little later and room service should be a little later.