Hotel Riviera Caribe Maya

Great location, the room has everything you need, including mini fridge and hairdryer. EXCEPT hot water in the shower, wich was a big problem for me. The best staff I found in the whole trip, specially a girl from Italy. Beautiful but shaded pool.

There's NO HOT WATER for the shower, ever! I called to check in the second day of my stay and they gave me a silly excuse and told me that it would get fixed. I spent 5 nights there and took a slightly warm shower every night. Also the hotel is older than it looks in the pictures.

The front desk staff was great. Very helpful. They gave us a coupon for a discount at the Vagabunda restaurant, which was great. Explained tours to us etc. The hotel has a great location a block away from 5th Avenue, and near some good restaurants. The pool and courtyard was nice, but small. Hotel had good hot water and AC, and a safe to put valuables in. Our room had balcony overlooking the courtyard, which was nice.

On our last day there, they put some disgusting looking stained sheets on the bed. I brought it to the front desk's attention and she was horrified by the picture I showed her. She said she would tell the manager. The common areas like lobby sitting areas and the stairs were dirty. I did see a maid mopping the hallway, though. We didn't always get our toilet paper and soap replenished, and had to go to the front desk and ask for more.

Breakfast was always the same but delicious and enough for us. Eggs (you can choose from 5 types), juice and coffee. The restaurant is right next to the pool, easily accessable. Air conditioning stopped working on the first day but such happens, we got a new room immediately. The hotel is located just one street away from the famous long walking street in PDC but already far enough not to hear the noise. The hotel does not have its own parking lot but we could always park the car just next to the hotel, on the road. It is 10 peso per hour, and you need to pay from 10am till 10pm. The pool is nice but in shadow during the whole day, therefore the water is very cold.

Warm washing water came very slowly, we usually had to wait minutes till the water was warmed and we could have a wash. It was not an issue for us but for the 1,5 year old baby.

Good location, a block away from 5th Ave. Clean, quiet, with a nice shady pool. Pool towels provided. Sweet little cafe downstairs - great breakfast! Nice people at the desk. Small refri, big enough for a 6-pack & leftover food box. Good hot water. Shampoo and soap provided. Elevator is a nice perk if you are on the 3rd floor as we were.

No towel racks or cups provided in bathroom...I asked for a cup - no. Pillows were lumpy, wished I'd brought mine. We thought we escaped the noise but a LOUD band played across the street on Friday night into the wee hours. Glad I brought my earplugs. Other than that night it was fairly quiet... sadly, a diminishing aspect in PdC.

Really nice hotel in a great location, walking distance to Av. 5 and the beach. Spacious bathroom, quiet fan, super friendly personnel, beautiful pool. Would book again!

Just a minor detail: it's been a very long time I slept on a mattress with metal springs: this was not very comfy.

The staff members - Giada, Margarita, Mirsa and many others went out of their way to make me welcome and comfortable. I will remember them fondly. The location of the hotel, close to Fifth Avenue but far enough away not to have the noise, and close to the beach makes it unique.

The proximity to a restaurant that played the same music every day all day was the main drawback. The restaurant itself was excellent in terms of food and service.

I liked the location, and the staff was very personable and helpful! I was always greeted by whoever was at the reception desk. Giada, in particular, was extremely helpful and explained the check in process very thoroughly. The room was large and it had a balcony. The A/C was cold and worked without problem.

The hotel is dated. The door opens with an actual key that goes inside a lock... no key cards here. The bed was on the hard side and not very comfortable. The drapes could use replacement and the televisions too.

I really appreciated the helpfulness of the entire staff, especially Giada always did her best to accommodate and surpass everything that I asked for. They even let me keep my luggage for several days while I was exploring Tulum. Rooms are clean and the location is excellent. Most importantly for me- wifi is one of the best I experienced in Playa, which is very important for anyone who works remotely. Also- the reception area is very comfortable compared to many hotels and the little library they set up is a great little extra touch. I am coming back. Thank you Giada and all other amazing staff members!

The 10th Avenue can get a bit noisy with traffic, but nothing that crazy , it's a norm in Playa really. Quiets down at night.

Nice hotel close to the beach and 5th Avenue as well as other restaurants nearby. Also convenient for the 7/11 & Oxxo shops close by. The room was very comfortable and the pool was good. Reception staff were friendly and the room and public areas of the hotel were kept clean.

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I loved the location i had a bank ATM across the street and on the other side a convenience store withing around the block there was a laundry pharmacy and around the corner great coffee shop 1 block away from 5th so that was great I loved it!!! The front desk girls were great very polite and helpful the beds aren't that great but good enough to sleep I didn't use the pool or have breakfast so I won't comment on that but everything else I loved they also have someone for late hours at the front door he locks and unlocks for you I felt very safe and it was great

Everything was great