Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Breakfast was nice with the daily changes in the menu. The room was good however there was a slight issue in one of the bathrooms as the shampoo bottle was slightly damaged. The location is great with easy access to multiple places.

Location-It has lifts which directly access to Pavilion Mall, walking distance to Bintang Walk, Sungai Wang Plaza, convenient store & eatery outlets. I love the sky gym & roof top swimming pool. I feel the hotel is really meticulous; for instance, toothpaste, shower cap, cotton buds which are placed in the plastic bags with dotted line. I find it is easy for ones to tear it off for using without having pair of scissors around.

No king size bed nor double bed was available for that period of stay. The property provides customers with coffee making machines in the rooms. However, is perfect if the steps for using the machines been printed out & put somewhere on the coffee making table. I feel it is useful for first time user as me.

Very clean, great breakfast with vast choice, comfortable bed and pillows and the pool although small was clean and towels and drinking water were provided. The fact the hotel was attached to a big shopping mall was an unexpected advantage and it was also walking to Petronas Towers .

A bigger pool would have been better . It’s smaller than it looks on the photographs. They could do better coffee as it was all from a machine and would have been nice to provide de caffeinated coffee as the machine said it provided it but it wasn’t loaded with de caff beans.

The breakfast was great! So many varieties. The room was nice, seems pretty safe and secure. The Christmas decor was nice. It was connected to the mall with one of the most beautiful christmas decor in Malaysia or even in the world. The staffs were so respectful and nice! Amazing time!.

Maybe a little pricey but I mean it was a good value. Maybe the room could have been bigger and it would be nice if the hotel could send a small golf car or anything to pick us up from the closest subway station as one of the options to get to the hotel.

Excellent location downtown at Pavilion Mall and in vicinity if Fahrentheit and Lot10 Jalan Wangi mall. Also near to KLCC in walking distance. Busy area with all levels of FnB outlets foodcourt n restaurants. Mall is excellent catering to diverse shopping needs of clothes sports and pharmacies. Hotel is cosy n botuque like, pleasant staff n quiet with check in lobby and breakfast area at level 8 above the mall. Swim pool n gym is small n cosy. Queit n chill with good view of downtown KL. Room is very good, spacious n comfy. Toilet is excellent n spacious, comfy for RnR after a day.

Swim pool can close later at 10pm for more guests to chill at night after mall shopping. Also good for gym people to rest n relax after workout.

Beautiful and spacious room. Room is also exceptionally clean. Love the fragrance at the lobby. Friendly staff and acceeded to our request. Great buffet spread during breakfast.

Located at a busy area. Our grab always got stuck in the traffic jam and worst when the driver kept complaining when sending us back. The access to Pavillion mall only opens from 10am-10pm. We had to walk outside the perimeter, which is quite a distance, after our movie ended at midnight. And we could not access the mall before 10am when we wanted to go for breakfast for a change.

The value for money. A convenient location, clean and comfortable, good breakfast!

It would be helpful for information about how to get to the hotel by public transport - NRT. The photo of the hotel on Booking.com is the entry to the Pavillion mall, not the hotel, and it was not well signposted to the hotel if one enters the building shown in the picture. The mall info staff directed me to Banyan Tree which is at the other end of the mall.

Amazing location in the centre of KL- very close to walk to petronas towers and metro. Exclusive access straight into Pavilion Mall which definitely is the best mall in KL with an amazing food court. We arrived super late from our delayed flight and check in was super easy. Special shout to Frankie who was the best duty manager every- I forgot my phone in the taxi to the hotel and he did everything in his power to get it back even though it was 4am! I wouldn’t have got it back without his help and was so grateful! This hotel is truly the best- don’t hesitate to book!

Nothing

The hotel location is just perfect for shopping, linking directly to the mall and dedicated hotel car park. The room is clean and well maintain. Breakfast itself having many choices and choice of outdoor table for natural air to enjoy the food.

Stayed for 2 nights, with hotel breakfast which is similar for both days, hotel could consider having more choices, else will be almost the same food.

It's fair to say that I liked everything (apart from trying to actually find it in the first place). Check-in was smooth and efficient, the room was large, comfortable and very well appointed. The pool was quite small, but a great place to relax and the buffet breakfast was superb. All staff members who I met were extremely helpful, friendly, polite and efficient and overall the service was faultless.

The only frustrating thing was actually finding the hotel from the attached shopping centre. I was on foot coming from the MRT station and there were no signs for the hotel until I finally reached the correct exit from the shopping centre. I walked around for literally 30 minutes until I found the entrance by accident. Clearly this is not really a fault of the hotel, but be warned if you arrive at the hotel on foot from one of the public transport facilities.