The suite we booked was spacious, to say the least. Beautiful wooden floors and stunning wooden beamed ceilings. The bed was ginormous. But incredibly comfortable. The TV was the width of the bed and it has plenty of movies and shows on it to watch. Complimentary mini-bar. Yes please! I thought it was a trick but nope. Complimentary. And refilled after each day. Great location too. Nagano Station only 10 mins away or 20 mins walk. Plenty of bars and restaurants. Not as many tourists, which was nice, and you got to practice your broken Japanese a bit more here.

We didn't stay longer... We only did 2 nights. But would have liked an extra night or 2 to explore further.

Breakfast and dinner (when I chose to dine in) was very good. I had a room with a view and appreciated the fact that I could open the windows to let in fresh air. While good service is expected in Japan, nevertheless I thought the staff at reception exceptionally considerate and attentive.

Maybe hot water could be provided at the self-service counter for people who might bring their own tea (especially herb tea)? Also, maybe because I was at the top floor, but the water temperature wasn't consistent (my shower ran hot and cold).

Great location close to everything, shopping, the train station and the temple. Easy to walk to everything.

The only negative was the bed was not so comfortable. We had travelled from Australia a long flight but overall it was very good. We were meeting family and travelling onto Nozawa for a family holiday. Great location, very friendly and helpful staff, very clean and quiet. We would certainly stay there again.

The Hotel is great, Clean very well managed with friendly and helpful staff. Rooms are great and spacious. Very comfortable stay. Near to amenities like 7 eleven and restaurant.

Location....Not near the train station. Not near bus stop. It was New Year Day and no public bus operating... I had to walk to the train station.

The breakfast was delicious, I chose the Japanese style breakfast. The dining area had a beautiful garden. The room was clean and the staff were very friendly and helpful. The checkout was at 12 PM which gave us enough time to relax in the morning.

The sheets and decorations seemed a bit dated, but it is a historical hotel so it's understandable. The shower head had a leak and squirted water everywhere while it was running.

Breakfast was delicious and the staff was always polite and professional. The rooms were comfortable amd clean. The location itself was very good, about a 10 min walk from the station and very close to some of the tourist attractions in the city. Overall a very pleasant and comfy stay, can only recommend!!

Staff was very friendly. Hotel is walking distance from Nagano station and easy to walk to the main strip of shops and restaurants. Signs that show local events were really helpful!

All the restaurants and bars in the hotel were closed early, could be because of low season.

Location was excellent. Walking distance to the main sites. Good restaurants near by.

It'll be nice to have a traditional spring bath at the hotel. But nice room and restaurant with good food and good services. Nothing to complain about.

Breakfast was very good. I tried the American breakfast which was very nice. The only thing was it was same on both the days, which can be changed on daily basis.

The room size. Small room with small bed for 2 adults and one child

Hotel with a rich history. Booked room in Main building. Very specious room. Great location. Free parking is a bonus. Wifi worked well. Staff members were friendly, polite and helpful.

The bed was slightly squeaky.