Boutique Urban Madrid Serrano

The location was the best! Near everything, in a really nice area in Madrid. It was so nice to have different areas in the studio even though it was tiny.

The kitchenette was poorly equipped, lacking every utensils one needs to cook. The sink was stained. They only offered two beds and had no rooms with one bed atleast for the price we paid, this we knew in advance but it would be nice to have the option for getting rooms with a double bed for couples

Great location, nice comfortable room, quiet and clean

Room feels a bit outdated. AC controller appeared broken.

It’s an apartment building. good enough to spend your days while you’re busy with your business. it has a kitchenette with heating plate, microwave oven, mini fridge and kitchenwares. I spent 13 days in a private room with a private bathroom. and it was a good as expected. the location is very good in C. Diego De Leon in the elegante district of Serrano close to IE university campus at C. Maria De Molina. many good restaurants and many other destination.

no tea water boiler. no acoustic insulation.You always hear your neighbours voices as if you are together.

I love the place, I actually disagree with the rating is got, it was super cute, beatiful colours and decor,the room was super clean, water preassure was great, supermarket is near by, USA embassy is nearby, shops are 10 min walk from there, a restaurant under it, easy access, the only thing they should improve a bit is the way the recdeptionists talk to the guest, they should be friendlier, but I am defenitly staying here again.

receptionists were a bit unfriendly

Everything was really so much better than I had expected it after reading all the reviews. The location is good, the nice coffee place at the entrance a definite nice extra plus. Rooms are clean -- the strange smell so often written about in the reviews is actually bleech ... and it is indeed quite strong.

The WiFi didn't work well and my iphone just did not want to connect to it because of security set up ... I though for the basic comfort it was a bit on the high end in terms of price

That i got a heater in my room because the heating system was not working

It was not very clean especially the Cutlery could be better, and it could have more glasses like normal water glasses. Also another bin would be good and not just the one in the bathroom

Location, price,

Expensive parking, property getting old and worn out

Great location, nice neighborhood & polite staff. It’s close to big metro lines at metro Station Nuñez de Balboa (5 min. walk). Use it to sleep, explore the city and you’ll have a great time.

Overpaid because of the UEFA Champions League match that was played, but that was okay. Bathroom floor tiles were cracked, but that’s all I can think of as a negative.

The room was great. Very clean

There NEEDS to be a sign or notification outside indicating the name of the hotel on the booking. I had the address but the taxi driver and I had no clue this was the right place. Please let people know...especially if they arrive early and hope to check their bags until check in.

Very comfortable beds, super good location

You can hear everything other people do and there were no utensils to clean the dishes or stuff like this