Hôtel Le Refuge des Aiglons

As usual, the facilities are great. A mix between modern and cozy, very good breakfast.

I am a returning customer for years. As usual, I have requested an underground parking for which I have even received a confirmation. Upon entering the garage, seems that it was already full. Quite disappointed and while calling the reception from outside, I get a very "sorry not my problem" answer from Felix. Not the best customer experience...Imagine I book a room, and upon arrival, reception tells me "sorry we are full, go somewhere else". I think communication with customers can definitely be improved, and while some staff are very nice and helpful, Felix seemed to not give a damn about people's issues.

Great lounge to spend time as the weather was really bad on the days visisted. Good breakfast selection. Excellent location i.e. in front of Chamonix sud bus station. 5 minutes walk from Aiguille-du-midi cable car station. 5 minutes walk from town centre. Very helpful staff. On one evening, there were some singers/musicians in the lounge area - great addition. IMPORTANT: There is a rotary phone (see photo) in the room. Newer generations may not know how to use it ;-)

We had a Junior suite room, so 1 double bed and 1 sofa bed. Sofa bed is very uncomfortable. In general lighting in the room needs some work, it's really dim. Terrace/balcony in Junior suite room has a single outdoor chair!!

The room had a spectacular view to the mountains and was very cosy. Tasty breakfast. Very clean.

- It was very hot in the room, we didn't had the option to put the heat on a lower temperature. - In the minibar was only water - We couldn't eat in the hotel restaurant (lunch or dinner), it was unavailable for individual guest, so they just redirect us to other places (many of it closes because the off season). I found it disturbing that although there was a restaurant in the hotel, we could not eat there. - The water in the outdoor pool was cold, it should be increased by a few degrees to have a comfortable temperature.

outdoor pool, dog friendly (I didn’t bring one but love that it was), lounge area, and health spa. views also great as well as positioning right next to bud stop

reservation team didn’t reply to any of my emails regarding ski passes and even once there they made us wait and keep returning to reception saying they were busy. it took from my first email, x 3, to 2 calls, to a further multiple visits to reception to get the passes advertised, started on 3 Dec and too til 19 Dec to get it sorted.

Good spa with hammam and dry sauna. Good location, friendly staff, nice restaurant.

Hotel a bit dated, would nice to have a bit of fixes here and there. Lift doesn't really go where you want, lol

great staff and very nice hotel

very poor lighting in the bedrooms no central light if you drop something or need to look in a cupboard you will need your phone light….

Lighting in the rooms is very dull. Rest everything was fantastic

There are lots of lovely hotels in Chamonix but I always enjoy staying at the Refuge des Aiglons. All the staff are very efficient and helpful. The hotel is clean and the atmosphere is very welcoming. There are lots of areas to relax in and really comfortable sofas in lounge! The pool/spa area is perfect for relaxing.

The rooms here are mostly very comfortable and nice but this time my room was on the top floor with an annoying sloping roof! It does say on Booking that some rooms have this feature but perhaps these rooms should be in a different category and be priced slightly lower to make up for this? Just a suggestion as otherwise the stay was perfect as always!

Great location, very convenient and close to everything. Nice breakfast spread with many 'homemade' foods. Comfy room even though a bit dark. Nice sauna and steam room.

This is my 2nd stay at the hotel and to my disappointment, in my 3 nights' stay at the hotel, management did not light the fireplace in the lobby like they did last year. Last year even the outdoor fire pit was lit but not this year. I asked the staff why, and they said they ran out of ethanol to start the fire - all 3 nights. This was one of the best features of the hotel. I ordered drinks and sat by the fire every night last year. This year I didn't because there was no fire and no ambience. Management, if you are reading this, please reinstate the fire.

Great location, good facilities and excellent customer service approach. Contemporary room design which personally i liked a lot, epic views, good breakfast, clean, nice restaurant and very helpful young staff especially two girls on different shifts but unfortunately I don't know they're names and it's a shame as they deserve to be mentioned so I will just leave a big Thank You! here for them.

A bit of confusion at the beginning regarding some charges for the dinner.