Hotel Phenix

Economy twin room albeit tiny was comfortable and enjoyable. Superior Deluxe was massive but that was about it for any further like for that room.

I pushed my luck and booked a second room on my last night and quite honestly it wasnt worth the money I spent for it. It was dirty, wifi didn't work, most lights didn't work, windows and walls were broken and damaged, the bathroom has a rancid odour from the drains, TV signal was a nightmare and the sheets on the bed had stains on them. I reported it in the morning to the manager who offered breakfast but I refused and reminded him that I had a 1pm checkout which I arranged prior to being confronted with that pretty unkept and dirty room. Wish I didn't spend all that too be honest but hey everything leading up to that was brilliant.

Location was great and offer great links to central Brussels.

The TV signal was very unstable and the bed was really unsteady. Woke up on the floor and once in-between the bed and the wall as it moved during my sleep.

The entire hotel was impressively clean and the bed was very comfortable. Staff were very friendly and helpful, especially Affi. The breakfast was filling, and served promptly. I felt safe in my room and the hotel during my stay. The hotel was a short walk from bus routes, so it wasn’t too difficult to get into the city centre most of the time.

It was a little farther from the city centre than I would have preferred, but this was only a very mild inconvenience. The toilet and shower space was a little bit small for my needs (I have a mobility disability that makes me need some extra space when washing and using the bathroom) but it was very clean and otherwise functioned very well. I would have liked if I’d been provided with a ‘do not disturb’ sign for the door, and instructions on how to use the room’s phone to contact reception, as these were both things I felt the lack of, but overall these were very small issues that did not negatively affect my stay in a significant way.

Tidy and clean. I liked that TV had many channels, like over 100 channels.. Most of them in dutch or french ofcourse, but there are some in english too.. Most newschanels etc.

Tiny sink to wash (and it is inside in a showerbooth) but the water stream is strong. Stream from the shower also vary good. Surrounding place around hotel is not pleasant.. But what can you do - that's also an experience.. Anyway, plenty of kebab shops and food outlets nearby..

THE BEDS ARE SUPER COMFY, THE ROOMS ARE AS EXPECTED FOR THE PRICE, REASONABLY CLEAN WITH ALL EXPECTED FACILITIES WORKING, WIFI IS STRONG AND FREE, EXCELLENT STAFF WHO WILL WILL DO ANYTHING THEY CAN TO MAKE YOUR STAY A POSITIVE EXPERIENCE

COULD BE A LITTLE CLEANER HOWEVER I FEEL LIKE THE MAJORITY OF THIS IS DUE TO AGE RELATED WEAR AND TEAR, ALSO PICTURES AND DESCRIPTION DO NOT SHOW STEPS OUTSIDE OF THE HOTEL,, ACCESS TO THE HOTEL IS NOT STEP FREE, BUT THE WHOLE OF THE INSIDE IS ACCESSIBLE. (STAFF CAN HELP WHERE POSSIBLE - BUT DON'T TURN UP IN ONE OF THOSE MASSIVE POWERED CHAIRS THAT TAKE A SMALL ARMY TO LIFT)

The room, cleanliness, customer service and breakfast were great, the room was also beautiful. It was easy to check in and out

The walls are thin, so it depends on your hotel room neighbors how well you will sleep. However, I slept okay with ear plugs. The hotel is located quite far from the metro station, so it takes some time to travel to the city by bus. That is of course inconvenient if you would like to go to the hotel for a moment in the middle of the day and then go back to the city.

staff were all very kind beds were comfy

the room was pretty darn small and odd shaped. our room was also right by the light up sign so it was BRIGHT in our room at night. also from the outside you had to slam the door to close so might was pretty loud.

Every day, the room is thoroughly tidied up by the housekeeping staff. Additionally, we were impressed with the friendly attitude of the receptionists, especially Aziz. They gave us the right directions for bus/train routes so we could get from place to place easily.

Breakfast was freshly cooked and plentiful. Easy walk to the Gate De L'ouest for access to the Metro.

Bed was a little firm. There was some noise at 3am one night

It was very clean! The cleaning staff made our bed and gave us fresh towels every single day:)

It was a bit noisy. You can hear people on the hallway and in the rooms near you.