Glenstone Lodge

Nice facility with great pools. Staff was friendly and lobby was clean. The indoor pool was a hit. Location was perfect.

Stayed with a indoor pool room which was a little loud until they turned off the waterfall. I probably wouldn’t use this room again unless I knew kids would be in the pool till 11:00 PM. Parking was a challenge during busy times to find a spot coming back from dinner at night. Breakfast was a basic continental breakfast you would get for free, but here you have to pay for it, not worth the money. Also, this hotel was on a hill, which was difficult to come up with children after a day in town.

Our fam of 3 loved having an indoor pool in the early spring 'cool' weather. Esp. the 9 FOOT pool and hot tub! We stayed poolside and missed having a view but enjoyed easy access to the pool. We were exceptionally impressed with the price, as well. We really enjoyed our stay--even though there were many things needing 'help'--it appeared that there was quite a bit of remodeling going on. That made us VERY excited for our next visit!

The atrium/pool and our own room needed MUCH attention. It appeared the exterior rooms and outdoor spaces were in need of assistance, too. The Restaurant was under construction, so it should be very nice in the very near future. The foyer/lobby seemed to be in good condition even though there was a bit of construction going on there, as well. IF they continue to 'fix' and remodel it will be an even nicer place to stay! We really enjoyed our stay but are even more excited to visit again next spring!

Outdoor pool was nice size and the gazebo area was huge. It was right beside a creek that was amazing to sit and listen to the water flow downstream. The room was very nice and modern. The lobby was very nice with plenty of seating to sit and relax indoors if the weather outside wasn't comfortable. The walk to the main strip was short so we didn't have to drive down and pay to park or is the trolley. Even though it seemed to be an older building, everything was maintained really well. Most everything was remodeled using modern decor. The things that were still older were painted and kept up really nice.

The hallways and elevators are not climate controlled so they were stuffy since we were there in mid July and it was hot and humid. Parking was a little hectic. Most spots are in the rear. Not horrible, but you definitely want to unload and load your vehicle at the front entrance, then find a parking spot. The indoor pool looks really nice, but can get crowded quick and you can really enjoy swimming. I recommend using the outdoor pool. The bathroom was very clean and we had no issues. But the sink, tub, and toilet are all in one room and there only enough space for one person at a time. We had 4 people so we had to wait and take turns.

I liked so much. Everyone was very nice and helpful. I was very comfortable. Beds comfy. Loved the pool for the most part.

Its an older hotel. But so many things in the room just were rusty. My tub in the bathroom was uncomfortable and my daughter slipped in it. My shower head just sprayed water everywhere, and the shower curtains didnt keep the water from getting alll over the floor. My toilet was loose and moved when we had to use it. The bathroom in my room was just the reasons i gave the rating just a 9. I was there 6 days and we had used the shower every single day. So it wasnt great.

I loved the pool and how clean our room was. The staff was very helpful and nice. The housekeepers were always seen working whenever we would run into them in the halls and in the elevators. They were very professional. We had a great view of the pool.

We didn't like how small the bathroom was in our room. It was hard to move around and the sink was outside of the bathroom which made it hard to wash up if we needed before coming out of the restroom. We had children with us so it's very inconvenient if you need to wash up or anything after using the restroom in private. The parking lot was very crowded making it hard to find a close parking spot. We had to walk with kids and bags a lot.

I like the location of the hotel to downtown. The pools are nice we used the outside because the indoor was full due to size and was filled with kids.

The walk back to the hotel was horrible because it was uphill. We finally figured out that the trolly came to the hotel and once we got the route down it was better, but the trolly only runs to 11:30pm so if you stay out pass that time you will have to walk back. We plan to stay at this hotel again with the kids because the pool indoor was full of kids and we felt that we couldn't enjoy the indoor pool because of the children.

Indoor and outdoor pools were nice. Lobby was fun with five story ceiling and glass elevator. We booked last minute trip and this was one of the 3 cheapest in Gatlinburg. Good for families with kids. We will stay there again.

Be prepared to walk back up the hill from the strip about half mile. The blue trolley runs every 20 minutes from 8:30 to midnight during the summer and there is a stop at hotel. You can use the trolley locator to plan your trip back. Hotel was finishing up a remodel. No breakfast, but I suspect it will be back.

Great staff, great pools and pretty hotel design

There was a ceiling leak in the area by the elevators on 5th floor with big trash cans catching the leak. Unsightly and needs repair.

I love the lobby decor as soon as you walk in. All staff from front desk to housekeeping were very friendly! The pool area was grand my family enjoyed the night we got to spend lounging down there. Shower pressure and temperature of water was great all weekend!

Elevators were broken multiple times during our stay which was exhausting after walking Gatlinburg all day then having to climb the stairs to the 4th floor. The food in the restaurant was disgusting. We didn’t even touch the dinner we had just threw it away and called into a nearby restaurant and walked and picked it up. We tried to give it a 2nd try, and went down for breakfast the next morning. All breakfast meats (bacon & Sausage) were undercooked, eggs were powdered & literally floating in water, biscuits and waffles were still ice cold frozen in the middle. We paid $12 x3 to be able to make our own oatmeal, get some grapes, and drink some juice…. Nothing fresh was worth it.

Central location a short downhill walk to the middle of the main street of Gatlinburg. Ample parking, renovated room, everything worked and they had everything you would need for a short stay - iron/ ironing board, hair dryer, a couple of soaps and shampoo (can request more if need be) , plenty of towels, good selection of tv channels, fast internet, good temperate control unit plus interconnecting rooms if you need them, microwave and a decent sized fridge.

The pillows were super stuffed - this is obviously a personal issue but a choice of pillows or a spare different type of pillow on request would be a nice bonus. If the hotel ever want to add this special touch without a huge cost they could have reception staff let all guests know at check in that they have pillow options and extra toiletries available on request, or maybe just a little sign at the front desk to make guests aware. These are the little touches that elevate one hotel from another.