River Run Village by Keystone Resort

Great location, nice accommodations. 3 bedroom, 2 bathroom condo with kitchen, dining, living areas, gas fireplace and washer/dryer. First floor with 2 separate patios.

It was difficult to get facilities/maintenance assistance during our stay. I emailed the property owner regarding a broken hair dryer, a broken humidifier and Wi-Fi issues...I did not receive a response and none of this was addressed during our visit.

Having garage parking was nice. Ideal for skiing, from ski locker to the gondola is a short walk of < 5 min. The pool is outdoor but was heated and appreciated that it was open at all, and no difficult pre- booking required during COVID. 2 Kids 12 and under get a free lift ticket per adult which is a great deal at keystone. Recommend Mountain View sports for a kids rent free deal with a renting adult- it’s not at river run village but only a 5 min drive away and was well organized. Can’t rate the staff as there was none - check in was due to COVID at a conference center, at the property there was absolutely no one to talk to. Would have liked to get towels for the pool but there was no one to ask.

Great location and the room was really nice 😊

One of the bathrooms in the room had black mold. No towels at the pool. There was no screens on the windows.

We ate in the room. We bought our own food.

Super clean and comfortable

Location and parking were perfect. Beds were adequate. Access to the lifts and shops were top notch.

The price was over the top. Check in was absolutely a nightmare, it's almost like they purposely made it hard to figure out where we needed to go. Even after talking with an actual rep they still made me jump through hoops to get the damn address for check-in! we wasted over 2 hours driving around and on the phone. Terrible service for $700/night.

Overall facility as nice, location very good, room was clean and well stocked.

No air conditioning.

Location was great

Most uncomfortable bed. Didn’t sleep well. Needs updated.

Location was great.

Elevator was broken. That is a high priority requirement for upper floors - especially when you are parked in the basement with young children. Really made getting out to ski a challenge. Also...when the elevator is broken and your room is next to the stairwell the large crowds of folks with ski boots on makes enormous amounts of noise all day and into early evening.

Good location. Well equipped. Staff on site were pleasant.

The condo was a little tired and dark. Reception was cold. Most frustrating was that when I went on line, I thought I was selecting a specific condo and building. But keystone just assigned us a 1 BR in whatever building suited them. If you want a specific condo, you’re better off with VRBO