Amazing staff and great facilities, the pool was empty when we used it so was great to use Hotel itself is very clean, we upgraded to a sea view room, and it was definitely worth the extra cost, but it was a very small extra cost so certainly wouldnt complain

Fantastic staff, fantastic service in all departments,fantastic food,very good room,couldn't do enough for us,nothing too much trouble,Can't say enough about the amazing staff .If you have a problem it is instantly attended to.Grandaughter loved the pools too It will be even better when the outside pool bar opens.Brilliant WELL TO EVERYONE including cleaners and maintenance team

The condition of this building is horrendous.Disabled access is practically non existant.You have to manually open huge double doors in order to drive through them to get outside with a mobility scooter!!Dangerous!!Lift access is useless too.!Owners please move into 21st century for these issues.Terrible shame this let's your hotel down

Staff were really friendly and helpful, room was really clean and modern. Breakfast was good and hotel throughout was very clean and tidy. Entertainment on a night was quite good. Although the hotel is quite far away down the promenade it was quiet and had a tram stop straight across the road.

There wasn't anything we didnt like just one thing could have been better our room was quite small and it was a bit of a struggle to get into the bathroom, but having said that other rooms like our daughters room were much better in size. Lifts were very small and only held 2/3 people and as I'm very claustrophobic I took the stairs to the 4th floor! Therefore if staying again I would request a first floor room.

It had everything we needed. It was fantastic weather so spent the day around the pool. Bar snacks or 3 course meals were available. Evening entertainment. It’s a bit dated but clean. Staff very friendly and food lovely, especially the breakfast and evening meal. Tram stop outside the hotel and great bar next door. We had a great stay

Indoor pool was dark and smelly but it was school holidays so lots of children. The lift was a bit hit and miss and had to use the stairs a lot or wait age’s because we had my elderly mum with us. Room was a bit dated but clean, we did have a sea view if we looked out the window to the right

Reception area was lovely,restaurant is really clean and well presented,food was absolutely fantastic. restraunt staff were very helpful.Both indoor and outdoor pools were great fun,pity the weather was rubbish.Bingo at night and entertainment was excellent.Tram stop right outside the doric which is excellent for easy commuting to central attractions.Clean bedroom and bathroom .Outdoor sauna was great.Jacuzzi was lovely.

Our bedroom was rather small,no window in bathroom which made me feel claustrophobic.(just me though)Beds never got changed after staying 4 nights.I assumed they'd get changed at least once.Steam room was full of mould in the grout which in turn is not healthy due to the spores that come out of the mould,so we didn't use it. We were all inclusive and paid extra for this but the variety of drinks wasn't great and the all inclusive stops at 10pm,no sockets near the bed either.

This is a nice hotel and our first visit, very clean hotel and definitely won't be the last time we visit - just probably not book it via booking.com after the hotel informed us book through them you don't get charged the £50 per night surplus, yes you get this back but if this is actually on booking.com where??

Booking.com should actually state that if you book via them you have to pay £50 per night, which you do get back once you leave as this is so they can check for damage. But a heads up online to say this would have been great so not finding out at the hotel that you have to pay this.

Decor and furnishings etc lovely . Lots of places to sit and enjoy a drink and look out to sea. Staff very friendly and helpful / particularly the bar staff. Parking available. Daily cleaning of room. Good value. Entertainment great although extremely loud. Kids team fab. Pool and jacuzzi was great. Good bar snack menu. Tram stop right outside

Small niggles - despite paying in full on arrival, hotel still insisted on a £50/night ‘retainer’. They said this wouldn’t come out of our account but it did - everyone was complaining about this as not everyone has this money to spare. Also wanted a £10 deposit per additional room key. No hooks anywhere in room or bathroom to hang coats, dressing gown etc, no real vegetarian breakfast options and no option to just have cereal and toast, fruit juice very watered down, only found out about vege dinner options on last night as these weren’t advertised anywhere. Loo roll very thin and cheap. Dressing table chair too low to see in mirror.

Comfy double room clean and great that it had a fan Room nicely refurbed Helpful staff in general Next door to great bar with live music

Pool area dirty with nappies and vodka bottles and litter as the pool bar wasn’t open :( Pool needs a lot of attention was murky and had chemicals put in whilst people in it :( Cement hanging off the rail in the pool and lots of tiles missing The sun lounger matresses we’re all stained and shabby The changing area was a mess and shabby

The restaurant and bar staff were friendly and helpful The menu for breakfast and dinner was very good full of variety but the chefs did an amazing job with the food so tasty and varied The entertainment was excellent Rooms were clean and attended to daily No noise at bedtime so a big plus

The indoor pool was so shallow so not ideal for swimming and the changing facilities were horrible Access to the indoor pool was unsafe for older less able people Shame due to bad weather the outdoor pool we couldn't use The temperature of our shower kept going either cold or extremely hot

Arrival was straight forward as we could pre check in on line before we arrived. The different options of which type of board was a good idea as this can fit around peoples budgets and lifestyles. It was great being able to leave my mobility scooter in the hotel and on charge overnight . it's much easier than dragging it all out of car each time i needed to use it. The food was all lovely, our main waitress in the dining room was Louise and she made every effort to be polite and friendly at all times, nothing seemed to be to much bother for her and she always said to ask her if we needed anything else. She was fab👌we also found that the bar staff were fantastic, one in particular stood out called Tammy, she had a fun loving nature about her and was extremely helpful with a fantastic memory of your usual orders. Thumbs👍for Tammy. The evening entertainment was good, if you were all-inclusive, the first game of bingo was included in your package. Also included was the travel passes, which for us it would have been £48 in tram fares alone. There were 2 lovely pools, indoor and outdoor which unfortunately i did not use but certainly wish i had done. The transport for up and down the prom was fab , every 15 min. ⁷ķĺ Everywhere was lovely and clean.

The only things i noticed the loo rolls were 1ply and i feel this could be upgraded for a better quality for such a lovely hotel. Also there was no plug at the side of my bed as i do use a cpap breathing machine at night so I was unable to do so. But the hotel had already accommodated me with a walk in shower as i have walking and lifting my legs difficulties. So i didnt want to mither them any further as they had already been very helpful towards my needs. For future reference we were in room 108.