La Isla y el Mar, Hotel Boutique

Staff were exceptional, so friendly, hard working and always smiling. Room was beautiful and so spacious. Cleaned a few times during the day and fresh towels given without even asking. Breakfast was lovely. Buffet breakfast with eggs made to order and fresh coffee/teas. Lunch was really good and bar staff were fantastic at making cocktails.

Everything was lovely apart from the use of sun loungers. Guests should not be allowed put out towels on Sun loungers early morning to ‘reserve them’. We came to the pool at midday one day. There was loads of beds all with towels on them. We observed numerous double loungers with towels on them vacant for nearly 2-3 hours. This should not be allowed especially when there aren’t enough beds for all guests. We also witnessed a couple taking a double lounger each while other guests were aimlessly wandering looking for loungers and there was none free. Signs should be displayed and a member of staff there to monitor the misuse of loungers. No reserving beds and ONE single lounger per person.

This is a fabulous hotel! We had a junior suite with pool view which was quite big, had direct access to the pool and it was exceptionally clean. In fact the whole hotel was very clean. The room had air con which is a big bonus because the weather was quite warm in May. The bed was super comfortable and the bathroom was bright and airy. The staff were extremely helpful and friendly. The pool area was lovely. No shortage of sunbeds and a fantastic chill out area. It is an adults only hotel so it is very peaceful and relaxing. I would highly recommend this hotel!

We had breakfast included so we had breakfast each day in the hotel. The only negatives I found is that the sun was shining in the large glass windows so I found the restaurant quite hot if we would not get a table in the shade - it would be good if there were some blinds to pull down a little. The other thing was the cooked buffet food was not to our taste. However, they make fresh omelettes which were delicious as well as a large selection of cold food and pastries which were really tasty so there was no shortage of good food and the service was excellent.

I have been at this property a few times, and the experience has always been positive, hence return visits. 1. 10 minutes from the airport 2. Adults only, quiet, yet sociable 3. The staff is amazing. Friendly, helpful and smart 4. Rooms are clean and comfortable and well serviced 5. Food is very good. The breakfast buffet (and I’m not a fan of buffets) is worth the price per night. Staff is spectacular and the food is fresh, with loads of options. 6. Great gym

1. During peak times they are understaffed. If you try to get a drink at 2pm by the pool or ice for the room expect a wait. But it’s in the sun, so no big drama. The staff they have working are working very hard, they just need more of them.

Staff are fantastic, they go above and beyond. Breakfast buffet in morning is super. Great variety of food to suit all. Fabulous bar, the staff were just brilliant. Beautiful cocktails.

Unfortunately our room was not what we expected for the money we paid. Two single beds, partner didn't get much sleep as when he moved in the bed, the bed moved from headboard. So a few sleepless nights. Explained to staff but not alot they could do. Sink didn't work, and we asked to get it sorted couldn't accommodate us. It was a pity, we expected so much more from a five star hotel. If you want a sunbed, you needed to be out early in morning, as alot of people put out towels and did not lay out until later in day. Again disappointing but not alot that can be done.

This is probably one of the best hotels I have ever stayed in. We have stayed here 2 years in a row and are waiting to be able to book for next year. Everything is top quality! The staff are extremely friendly and accommodating. We had a junior suite with a pool view. The room was very spacious and absolutely spotless. It was cleaned every day. In fact every area of the hotel was extremely clean. The pools were delightful and we never had a problem getting a sunbed. There is a nice pool bar where you can relax and have a bite to eat for lunch. The breakfast is exceptional! Lots of fresh produce and choice. When I last reviewed this hotel after our first trip, I commented that the breakfast room was a bit too hot with all the large windows and this year I was pleased to see that the blinds were pulled down half way to provide a little shade while eating but still being able to look outside. Overall this is an exceptional hotel which I highly recommend. Thank you and well done to all the staff at La Isla y el Mar! We cannot wait to go back!

The hotel is expensive but you do get what you pay for! The only comment I would make is more of a 'room for improvement' comment. We had a very late flight and unfortunately we could not get a late check-out because our room was already booked for the next guests so this was understandable. There is a luggage storage room and we were of course able to use the hotel facilities for the day however there was only a very small changing room for 2 of us provided for 30 mins - I cannot remember if there was a shower or not but regardless there would not have been enough time for 2 of us to shower and properly get ready so it was a little inconvenient. Maybe the hotel would consider having a proper room with shower available for maybe 45 mins that would have been ok.

This is the 2nd time that we have stayed in the hotel and as usual the hotel service was impeccable, from the front service desk to the staff at Kentai restaurant. The rooms are La Isla hotel are spacious, modern and the beds are so comfortable. Best of all, the bus stop to the airport and to the rest of the island, is literally just outside the hotel which makes it super convenient to travel around. This would always be our hotel of choice when we travel to Lanzarote, it's an Adults only hotel, so no pesky kids running about and crying babies to ruin your hotel stay, and no low-class people walking around the hotel premises without their shirts on (other than the pool area which is of course, acceptable).

Not the hotel itself, but there's a rather steep slope to reach the hotel from Biosfera shopping complex.

Great location Very helpful staff, nothing too much Had a problem in our room but the staff did their best to remedy it Room was large and comfy but needed a little bit of an update Bathroom was large, had all toiletries needed but the shower flooded out every time we used it Pool could have been deeper and Breakfast had a good choice each day Cocktail bar and entertainment were great

Pool area was busy, could have had a few more umbrellas for shade as it was very hot People reserving daybeds and not using them, annoying Also beds could have been cleaner where people don’t use towels they were a little dirty

This is a very high class hotel with a multiplicity of small superiorities and in an architectural gem

I was not initially made aware of the marina facilities

Breakfast was incredible with a wide spread and eggs made to order. Room was excellent with so many amenities - hot tub, separate balcony, good beds, nice sofa area. Great sea views. Pool okay, smaller side.

At breakfast, coffee had to be ordered too, but came just from a machine - not sure why this couldn't be accessible as staff slow to take orders --> frustrating when you have to leave for a flight/day tour. One member of the group arrived late as her flight was delayed - we informed reception and left a key for her. When she arrived at 1am, the member of staff at reception was obstructive and did not help her to the room. She had to call us and get one of us to open the door in the night, despite clear instruction earlier. Some other guests and certain staff were rude to us.

The hotel was great. Delicious breakfast, delightful staff (Pedro who dealt with cases and room tours SO charming, friendly and helpful, and lovely pool area with heated pool. Lunch at pool bar easy and great. With a car, very easy base to tour the beautiful island.

The town is not as upmarket as the hotel! Found couple of nice quieter restaurants on the sea and fun pubs etc The walk to the beach is 12 mins; steep climb back to hotel - not a bother to us, but may be if not v fit guests. The breakfast room is indoors - came for the sunshine so shame to be indoors for breakfast.