The Ban Loong Heritage Hotel offers a variety of room types including Family Rooms, Double Rooms, Deluxe Double Rooms, TwinDouble Rooms, and Twin Rooms. The rooms range in size from 118 sqft to 172 sqft. None of the rooms allow smoking. The occupancy varies, with some rooms accommodating up to 3 adults and 1 child, while others accommodate 2 adults and 1 child. The bed sizes include Twin, Double, and Queen size beds, as well as Bunk beds.

The Ban Loong Heritage Hotel offers several leisure amenities for its guests. With its outdoor swimming pool, guests can enjoy a refreshing swim or simply relax by the poolside. The hotel also provides a fitness center where guests can exercise and stay active during their stay. Additionally, the hotel offers a spa and wellness center where guests can indulge in a range of spa treatments and therapies to rejuvenate their body and mind. For those who prefer outdoor activities, the hotel provides bicycle rentals, allowing guests to explore the surrounding area at their own pace. Furthermore, the hotel's location in the heart of Georgetown offers easy access to several attractions, such as the Penang Street Art, the Cheong Fatt Tze Mansion, and the Clan Jetties. Guests can spend their time immersing themselves in the rich culture and history of Penang by visiting these nearby attractions. With these leisure amenities and nearby attractions, guests at Ban Loong Heritage Hotel have several options to make the most of their time during their stay.