Hôtel Héliot, Cosy Places by Charme & Caractère

Excellent service from proprietor, location, value for money, accessible parking.

France's latest rules on air conditioning use needs to be more accommodating to foreign visitors who are used to lower temperatures at night to get a decent night's sleep rather than be expected to try and sleep adequately at 24 degrees. Same issue when we had earlier stayed in a hotel in Bayonne. Beyond the hotel's individual control, but needs pointing out to make representations to those in government directing such blanket policies.

The hotel has the feeling of family hospitality. The welcome on arrival, the generous support including local information and practical help, and the personal service of a quality breakfast were all much appreciated. The location of the hotel is ideal for exploring the beautiful city of Toulouse by walking. At night, the location is quiet and the beds very comfortable for a good night’s sleep.

Lovely historic hotel, friendly/helpful staff and sweet resident cat. Loads of space in the room and a comfy bed. Aircon. Great location, very central.

Shower (the shower head kept falling over and couldn't be fixed in a stable position. Also I didn't like the shower curtain, as it was a small space it would be ideal if the curtain could be replaced with a glass door). Also there was noise early in the morning from builders outside, it would be amazing to look into better sound proofing / thicker glass for the windows.

The owner-operator hosts were exceptional in every way. They were so very friendly and helpful and willing to accommodate our every need. lovely people! We also enjoyed the air conditioning (during a terrible heatwave p) , cleanliness of the property and location of the property. The breakfast was perfect and the croissants were some of the best we have ever had. The breakfast room and main office/lobby were very comfortable and quite French.

it would have been nice to have bars of soap provided and real glasses including wine glasses and a bottle opener. These items are not as important as the exceptional service, cleanliness and good breakfast.

Really remarkable hotel "with a character" located in a historic building in the central part of Toulouse, exceptionally well connected with the rest of the city and its suburbs. The room was very elegant, with many details telling the history of Toulouse. Windows are sound-proof with an excellent isolation. The owner was very caring and helpful!

Excellent location and great service. All places of interest are within walking distance. the owner Monsieur Frederic was very friendly and helpful. Bathroom was functional. Main train station Matabiau is within 10 minutes walking distance. Air condition was working properly.

We were on third floor. As there is no elevator in the hotel, it may be difficult to carry the luggage if it is heavy.

The suite was nice. Clean and well kept. This seems to be a family run place, and they’ve done a good job keeping the hotel up to date. The bed was comfortable, and the shower had tons of hot water. The location is just a short walk away from the center of pedestrian activity, and it’s on a side street, so it’s very quiet. I was only there for one night, and had an early flight, so I can’t report on the breakfast. The owner seemed a bit reserved, but very professional. He even found change for a 20 euro bill at 6am.

It seemed a bit expensive, but it was a special holiday time (Toussaints, I think), so all hotels were more expensive than there should have been. There is no elevator, if that’s important to you. I was on the first floor (2nd floor for Americans), so it wasn’t as problem for me.

A very well located hotel, within walking distance of Toulouse's old city centre. It's also in a quiet street. Frederic the manager lives in the premises with his family and is very kind. He organised parking for our rental car within 100 metres from the hotel and gave us great tips for visiting the city.

Perhaps it's clear from the official description, but travellers with mobility issues should be aware that there is no lift.

The host was hospitable and the hotel was clean, quiet and comfortable, with a breakfast that was good value. The location is fantastic, near the centre of town and a short walk to the train station, which is very useful if you are only in Toulouse for a short stopover.

A gracious old building restored inside to provide modern convenience combined with traditional elegance. Loved the proportions of the room with high ceilings. The owner was kind and attentive.

All good!