Novotel Gent Centrum

Great staff, very nice location

Parking - the parking spots in the hotel are extremely narrow and small, it was quite an adventure to get down and the parking garage and then to get out without any scratches. I recommend the parking at Vrijdagmarkt - spacious and relatively close.

The property is located in the heart of Gent, and you can’t really get a better location for doing tourist things. There is an underground car park (don’t take a Bentley sized car as it won’t fit!) but you must pre-book or you will be disappointed. There is a lovely outdoor swimming pool in the front courtyard which is perfect to relax around, and great for children, although there is no lifeguard, so don’t expect one. The rooms are immaculate and the air conditioning was good. There is also a nice relaxing bar that guests can use, which also did food until 10:00pm on our visit, which was perfect for us. We stayed here 4 years ago, and it was as good this time as it was then, and we would return again in the future.

Our television in our room didn’t work properly which was a little disappointing, but the manager on reception was very apologetic and did give us a couple of complimentary drinks to compensate, as the maintenance man had left for the day and couldn’t fix it. Which was fine with us, as these things do happen.

Hotel was in very center of the old city. You can go by walk to every touristic places. Christmas market was in front of the hotel :). You can come the hotel buy tram from Gent-Sint-Pieters train station. Room was very big even sofa bed was in the room. Room is very clean and you have a coffee and water in the room. Hotel is very luxury.

But the staff was not so much helpful. We asked a breakfast place they just told you can find in main square :). And toilet was separated from bathroom. Actually I don't get it :) why they separated the sink and toilet :D. It is not for our culture :)

The location is perfect ,right in the town centre near all the tourist attractions. The breakfast was amazing ,not a big buffet but they had everything what you need for a breakfast ,even fresh watermelon 🍉,ground beans coffee which nowadays is difficult to find in a continental breakfast ,everything was perfect .The staff from the reception and the bar very helpful ,polite 👍 👏👏👏.The even offered us umbrellas for the walk ,it was raining so bad .Amazing service .

The toilet in the room is separated from the bathroom ,room looked a little bit old but it was very clean instead 👏.We stayed one night but we would have stayed more nights in this hotel .

The location is unbeatable. Sint-Niklaaskerk is right outside the door. The Korenmarkt is moments away. So is the tram station, but do yourself a huge favor and don't rely on that (walk if the weather is nice and you don't have a lot of luggage, take a taxi otherwise, and only use the tram if you don't care when you arrive at your destination). The staff were friendly, efficient, and helpful. The breakfast was tasty and varied, too. This was my second time staying in the city, and I wouldn't even consider a different hotel. Even at a slight price premium, it's worth every bit.

The revelers on the neighboring streets can be a bit loud at all hours. If you want peace and quiet, see if you can get a room on the interior facing the hotel garden & pool. You lose the view, but gain a better night's sleep.

We loved the hotel, perfect location, clean room, good breakfast, very friendly and professional young front desk staff.

We didn't like two disposable cups for coffee and tea. It's annoying to use them multiple times. So either you can replace them with normal cups or add a number of disposable cups. The middle aged man at the front desk was not very kind although he was quite polite. After checking out, we asked him to order a taxi for two, and he ordered a minivan without asking us, so we paid about 30% more than for a regular taxi, which we took from the station to the hotel two days before.

Fantastic location. So close to lovely cafes, restaurants, shops and stunning churches. Beds were so comfortable and the bathroom was well stocked up. We were allowed to leave our bags in a room beside reception after we checked out as we had a late flight.

I booked my room a few days after the rest of our party and it cost me €50 more. My room was the same size as theirs too. My husband drinks cider and there was none available at the bar.

The room had enough space for 2 people and 2 suitcases. The location was good, in the old city center and close to everything. The room was not new, but considering the price I think it's acceptable.

I had a sofa bed in my room, with only one thin blanket on it, not like in the double bed there's a duvet. I was cold in the night. Next morning I asked the hotel staff for extra blanket, they soon fixed this problem by providing a duvet.

Lovely hotel, spacious rooms and fantastic pool. The location was perfect to explore Ghent.

The hotel is located in a pedestrian only zone, but as the hotel did not notify us of this, we drove around for ages trying to find other routes. The pillows were awful and the sofa bed was very uncomfortable. The cooked breakfast was cold and not worth the money we paid.

We booked a family room with our two children. There were two decent sized double beds and a large bathroom Breakfast was lovely. The location of the hotel was fantastic.

The light on our fridge came on due to an electrical fault in the middle of the night. I had to get up and cover the fridge door with towels to prevent it from waking the children. I mentioned it to the staff but they didnt seem particularly bothered that it had disrupted our night.