Catalonia Puerta del Sol

The entire building is truly beautiful and preserves a prestigious quality. The staff is superb. The rooms are lovely and were kept clean. The breakfast is lovely and diverse. Extremely central location, the hotel is close to all main points of interest. Thank you!

Great location to walk or use public transportation to get around the city. We spent 5 days there and bought a metro visitor pass which made it easy to get all over the city from the hotel by bus or Metro. The room was spacious, clean, and the bathroom was beautiful. We had a street view room which was very soundproof. We never heard noises from the other rooms next to us. The breakfast was fresh and with many options. The ladies in the breakfast area were kind and welcoming every morning. The gentlemen at the front desk were always friendly and helpful. It was nice to have a bar in the hotel to stop in for a cocktail when you arrive back after being out most of the evening. I would stay here again next time I visit Madrid!

nothing

The hotel is nice and modern and the rooms are comfortable and nicely decorated. The location is great, close to the center and to many bus stations and to the Metro station. Above all, the service was exceptional - the receptionist Celia was knowledgeable and helpful, provided all the required information, helped us in tickets purchasing and much more, all this in perfect English and tons of patience.

There were not enough electrical points in the room and non near one of the beds. It was difficult to charge the telephones during the night

This hotel used to be a mansion owned by some marquis/ nobleman in the 18th-19th century. The mansion has been converted to a hotel in recent times. The carriage house has been converted to the hotel lobby with the reception desk. The original courtyard and staircase with wooden balustrades and plaster carvings have been retained. Our bedroom was a nice large suite with a king bed and balcony window overlooking the street. Very nicely appointed room. Separate Sitting Room with a bed sofa which we did not use. Safe, Coffee machine, tea, iron, mini-bar fridge etc. Very high ceilings. The bathroom is large and great.

The furniture and decor and bathroom fixtures need updating. The Sitting Room, despite being windowless, could have been decorated and fitted better. The shower’s rain head did not work; the handheld did. USB outlets by bedside did not work.

Very nice breakfast! We had a problem the first night that was very professionally handled by the personal. We could decide if we wanted to move to another hotel or if we wanted stay until they solve it. They helped us also with recommendations about the city and invited us for breakfast for the inconveniences.

The room wasn't clean when we checked in, but they solved the problem by giving us another room and some kind of compensation for the problems it could have caused.

Location near Puerta del Sol was fantastic, the staff was amazing -- offered us great suggestions re: authentic neighborhood spots for dining, and also were brilliant re: wake-up call at 4:30 am and taxi at 5 am. Not easy for any of us but the staff made everything go smoothly. Finally: The hotel atmosphere is wonderful - we love old buildings restored with mod cons. This stay was the epitome of that experience. THANK YOU!

Everything was great - the only thing we were sad about was the inability to watch Wimbledon either in the room or the bar or some other common area. It's a world sporting event, several other guests we met were sad about it, too!

Very good, comfortable hotel in excellent location about five minutes walk from the Plaza Mayor and Puerta del Sol which, despite its location, was pleasantly quiet (we had a courtyard facing room). The room was well equipped and a good size, with a large bathroom. We also appreciated that certain aspects of the old building had been preserved in the public areas. We preferred to have breakfast outside of the hotel and there were loads of decent cafés in the close vicinity. Definitely an oasis of calm in a bustling city centre.

Communication with the property following a flight delay was professional. I was welcomed with courtesy and efficiency. In terms of the space, it is a nice mix of old-world (I love the staircase!) and modern (clean lines and simple decorations). The courtyard is both cozy and spacious, isolated from the street but connected to Madrid through sound and light.

Unusually warm weather for mid-March meant stuffy rooms (apparently the central air conditioning doesn't get switched over from central heating until later in the spring). Opening the windows/doors is refreshing, but also brings in the sounds from the street (for better or worse!).

Catalonia Puerta del Sol is a very comfortable place to stay, and it's near metro stations, shops, and anything else needed. The building itself is pretty cool and kind of historic. Inside they have a really beautiful wooden stairway, and rooms have very nice and spanish traditional windows and balconies. Also, the entrance doorway is very nice I myself made a father-daughter trip, and we were very comfortable. The bathroom had very nice water pressure for shower and bath, real nice soaps and shampoos, ver comfy towels, and also had a hair dryer available. So, yeah, I totally will recommend it.

It was fantastic. The staff were great and very helpful. It is easy walking distance to the plaza major and the Prado. There were a lot of nice restaurants in the area. This was our first visit to Madrid and if get to come back, we would come back here.

Nothing really. I will say if you’re planning a trip to Madrid, August may not be the best time especially in a heat wave.