Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

zama at reception was such a lovely lady, very accommodating and friendly Nonhlala was the one eensuring our room was always clean. Such a lovely and friendly person. The hotel had it's own parking and very convenient to the shopping mall. The family room was amazing

Friday night and Saturday was very nosy, possibly hotel occupants were very loud and someone smoked in their room. Why do hotel guests pay for parking?

Everything went smoothly, but they needed to monitor the cleaners because they didn't do a decent job; they only cleaned the bathroom, not the rooms.

they needed to monitor the cleaners because they didn't do a decent job; they only cleaned the bathroom, not the rooms.

The hotel is taken good care as the furniture finishing is beautiful, both pool area are to die for. The bar and the breakfast area is so refreshing. First our checking in was amazing, Lihle assisted us to check in and she has been amazing from the first day we met. Then while we were waiting to be taken to our room then we met Isaac who was so accommodative for the Christmas lunch that we didn’t book for.He explained everything in details and how it will work. We then met Isaac again for breakfast on our second day, he made us feel at home. We then met the whole crew which is lungi, Nontobeko and NKanyiso who gave us a 10* service daily. I would call in the morning to speak to Nontobeko for my daughter’s porridge, with no fail it was prepared nicely. I love the fact that there was a play area for the kids while we eat…lungi would watch the kids and play with them. I have never been treated like a queen in any vacation. I have traveled internationally and this kind of service is rare to find. The whole team has so much care for individual guest and ensuring that our stay is amazing daily. My kids even asked on why is the hotel a 4 star and not a 5 star as the service is amazing.

Nothing. My 10 day holiday was amazing

Staff was friendly and informative,the place is located in a best area,it's near everything,food was good and breakfast even excellent

Sweeping of floors is not done(full of sand) as we were from.the Beach and even the following day it was the same and toilet brush is really needed guys please

It's a 15minute ride to the airport and the location is near many shops and malls and a short drive to the beach in Umhlanga. Great breakfast too!

the air on in the room was not functioning. we pulled through the first night and reported to the reception the next morning. in total it was reported at least four times. then they assisted us to move into another room.

The cleanliness was amazing. The rooms have the right colours to make it feel airy, spacious and not gloomy. The bathroom is excellent. The staff were the best 👌. Really amazing hospitality and service. They greeted me every morning and evening, by name, at reception. The pool area is so relaxing and chilled with waiters at your service. Excellent excellent place to stay at.

I didn't like that I didn't n extend for another weekend. That's how great my stay was here. Nothing to dislike here.

Friendly and helpful staff, from security guards at the entrance, to front desk staff, to housekeeping staff. Cleanliness of room. Few metres walk to Gateway shopping mall and restaurants. Secure underground parking. Safety in and around the hotel, with visible security guards everywhere. Priced very reasonably, considering its location and proximity to many restaurants and a popular mall. It’s my preferred hotel in Umhlanga, and I use it at least once every year, and have always had a great experience.

Nothing.

both rooms we stayed in were very spacious and neat. The breakfast was very good and the service beyond excellent. We would also like to give a special mention to the following staff who were among the best of our many stays at different hotels: Zu far the chef Belinda of guest relations and Eugene the porter

In room 325 (the first roomwe stayed in) there were cockroaches. Hence the manager , Chevonne? moved us to a loft apartment which was absolutely terrific

i was in room 417, 4th floor, it was super good though the sheets were not changed on day 3. the breakfast was world class. note : toilet brush and air fresheners needed in the toilets. 💕✔

absence of toilet brush and air freshener. lastly noise during the night, it was difficult to sleep during some other nights.