City Lodge Hotel Durban

It is a secure place, the rooms were clean.

I was supposed to be moved from disability room to a normal bedroom and I was disappointed the guy who was doing day shift told me I can go the other staff coming in the evening will move me since the maintenance staff were buzy clearing rooms... When I got back I went to the reception and the lady i found there was so rude told me the guy was supposed to move me him self she can't move me....

Near the beach

Customer service

Everything😍We really enjoyed our stay,from comfortable bed,staff all friendly we really felt at home😍We really wanted a restful vacation so the quietness was exceptional,will definitely come back,we had to change our room because i couldn't use stairs because of my knee operation,it was changed immediately without any problem,thank u,the bar tenders who worked on the 21st between 20h00 -22h00 can't remember their names,i think its Thami and the other guy he looks a little old🤠Thank u for excellent service thumbs up 👌🏼👍🏼👍🏼

A fact that there is no refrigerator in the rooms😏And few tv channels

Breakfast set up was really excellent. The Location is perfectly fine.Its open and safe. Very convenient for business traveller like myself. I would highly recommend to others as the best place to stay.

If you could improve on bottled water supplies in the rooms to be 2 not 1.The Conditioner in room 205 was not effective as in cooling. In the bath room i didn't find any form bath or shower gel.

The food is excellent

Musty smelling carpets in the passages

The breakfast was good, only the sausages (pork and beef) was terrible quality. I end up eating only the egg, bacon and mushrooms. Location was fine, just for the evening to eat and sleep.

No fridge in bedroom. It's warm and my water and cooldrink was warm and not nice to drink that way. Complementary water in the room would be nice. Most hotels in this price bracket have complementary cold water. I had to buy water. Expensive from the bar and no shops close by to buy from.

There seems to be no order when it comes to alcohol. Guests were allowed in with lots of alcohol and that caused a lot to misbehave causing a lot of noise and some guests were not respected the place has the license to sell alcohol. Be strict like before no persons should be allowed to enter with their alcohol they should buy at the premises

All was well and the place was good and clean 💯. The staff was helpful.

I came with my best friend and till today we cannot stop talking about how the staff treated us. They are so respectful and they assisted us with everything we needed. It is a safe hotel which is close to the beach and various restaurants. The hotel is clean, the pool area is very quiet and relaxed. We even forgot that we are a minute away from the CBD. The only downside is that there are no lifts there's steps which I tripped more than once there but all in all everything was exceptional. It is safe and I would definitely come back !!!

Nothing.

the location was closer to all places I wanted to visit. the friendliness of your cleaning staff

the check in, staff not friendly and also not advising the delay on checking in... staff talking amongst themselves instead of attending to the guests.

Absolutely enjoyed my stay. Staff was friendly ...cappuccino was excellent...rooms were fresh and clean and neat. Beautiful stay. Quality and comfortable stay thank u. Please dont drop your standard. The pool area kept clean and beautiful and neat. Noise levels were excellently kept low.

The price of breakfast...a little too high...not much variety. Room for improvement there.