Alex Hotel & Spa

Modern hotel, very spacious room (unusual for France) and staff were very helpful.

Although the location was ideal for catching the train to/from Marseille, there are nicer parts to the city.

The hotel is very much within walking distance from the St Charles train station and metro stop. They also have a very comfortable Lounge area for guests to use after checking out of the room. We chose to eat breakfast at the last minute but they had plenty for everyone. Very nice pleasant courtyard between buildings to hang out. Toilet and bathroom are separate. There are dedicated parking spots (parking barriers unlocked by the front desk staff) in front of the hotel for short term loading/unloading.

The eggs were not boiled by the kitchen staff. But another guest who did not know this could serve themselves your boiled egg that you dropped in the egg steamer! The sink was in the bathroom - It was convenient to have a separate toilet But there were some inconvenient handwashing moments if someone else was already using the bathroom!!

Very nice staff Amazing room with huge bathroom. Great coffee and 🥐!

The thing that I didn't like about the property has nothing to do with the hotel itself. It is located at the center right near the metro station and 10 mins away from Old Port by walk, but the center of Marseille itself is the worst place in the whole city and we didn't know about it. You don't feel safe there, and you can't chill because there are a lot of weird people all over the center. Marseille is great but if you have a choice, stay outside the center. The central part doesn't feel like France anyway, so you won't lose anything.

Victoria is an amazing hotel manager. She offered fantastic recommendations for places to visit in Provence and has the perfect demeanor. Victoria was so helpful the day we checked in, with the spa arrangements ( great spa) and making us feel totally comfortable at Alex. We kept on saying how all the other hotels we stayed at on our trips needed a Victoria We also loved the hotel breakfast, our little balcony outdoor space and the sounds of the birds in the morning hours

We loved Alex We highly recommend it There was nothing we didn’t like about it

We needed a stop off close to the station as we were getting in late at night and the hotel was perfect. Our room was cleverly designed, so our son could close some sliding doors to make his own bedroom within ours. The staff were very nice and the hotel is stylish. Late check out as standard was fantastic, and it felt more like a 4 star hotel.

The area isn’t the greatest, but everything else is great.

This is a lovely hotel situated opposite Marseille St Charles station. Very handy for metro. Staff were always excellent. Breakfast had a wide range of hot and cold food.

The only thing not in its favour is that it is opposite the station and the area can be a bit rough looking. But we did not have any trouble and soon found that we could walk down to the harbour in 20 minutes. In the evening the front door is secured and guests need to buzz in which is reassuring.

This charming, classy boutique hotel is just across the street from the Marseille St Charles train station making it very convenient and yet is is not a run down “seedy” hotel that are often found near train stations. It was clean and of high standing including an elegant bar/lounge, a spa, a workout room and a meeting room. We used the spa and it was wonderful - 2 hrs for 15 euro per person and is limited to 6 people however we had the entire spa to ourselves. There is an atrium with skylights, a hamam, a sauna, a tropical shower, and a small jetted pool. there is a also a changing room and lockers. We had a room in the back and it was very QUIET, not what we would expect in a busy neighborhood of a large city! Breakfast was 15 euros per person and well worth it! The all you can eat buffet included scrambled eggs, beans, bacon; cereals; yogurts, pastries, juices, fruits, various types of coffees, tea, breads etc.

The room was a bit small but lots of closet space as well as coffee in the room.

Overall a cute stay, though the room was a little dark because of a small window: not a deal-breaker. The terrace for breakfast was really nice and the staff were very friendly and helpful. The hotel is right near the Marseille Saint-Charles station so the location is perfect as a base to get around south of France—train traffic can't be heard.

The room was a little dark and smaller than I thought from the pictures, but it wasn't a deal-breaker.

First, desk manager Max was exceptional. Helpful, informative, gracious. Second, breakfast very good.

The first room was on main road (having specifically requested a quiet room), had no refrigerator, no comfortable chairs and no drawers. When we complained, Max was extremely helpful in moving us to a much better room with fridge, chairs, drawers and a quiet location. He did this swiftly and graciously.

The hotel was nice and clean and access to the spa was lovely, although a bit expensive. The room was clean as well and had AC, which we were able to control easily. The bathroom was quite big with a nice shower. The location is extremely convenient, right next to the main train station and maybe a 15 min walk from Cours Julien, where all the food is :)

We asked for a room with a balcony and we're told via Booking that this request had been accepted and would be accommodated. However, on arrival to the hotel, we were told that they would never have been able to actually give us a room with balcony (the hotel was full). Although not a big deal, it was a bit disappointing. We did get a price reduction on one spa used which was very much appreciated and a nice gesture. There was not a ton of room to put our things away in the room, and I think considering how massive the nathroom was, I would have appreciated a wee shelf or something to be able to empty my suitcase.