Royal Palms Beach Hotel

Swimming pool area is lovely, large pool with features, pool attendants and pool bar staff were very obliging. Animation team always arranging games and activities for adults to participate. Room was big and comfortable, attention to environmental impact given. Good breakfast buffet with lots of variety.

Reception staff were particularly useless. On arrival we choose to pay in cash with rupees, for some reason this was an issue it took 3 staff members to take the payment. They later rang again to tell us they miss calculated and we owed them 300rupees. On check out we paid a small bill by cash again where we were told the 'cash person' was on lunch and we had to wait, this time 4 people behind the desk could not arrange for our less then 3,000 rupee cash change. The amenities are listed on the QR code in the hotel room, it states there is crazy golf, squash and tennis courts available. When asking at reception they had no idea what i was talking about and said it must be a different hotel. Disappointed to see they are advertising facilities they do not have.

Fantastic sojourn. It was early morning at 03,30 am when we reached the hotel Mr Tharindu who make easy in few minutes our rooms ready meanwhile rooms must be ready at 14,30 pm. As we were so tired with our journey this help us to have a rest in advance. All the staff members were so kind and help us anything we need.Rooms are very cleaned well organized with mini bar, coffe maker kettle set,safe and we got very nice breakfast with room services.Mr Tharanga's guidance in breakfast hall should be higly mentioned and who help us to find a separate hall on top at their ball for our get together with friends. We enjoyed our party in lunch room using swimming pool as we wish far from other crowd in calm situation. Mr Chandima's kindness also to be higly remind. Thank you very much for everythig you and your staff have done for us. I'll be bake and suggest this fantastic Hotel anyone who want to travel Sri Lanka South cost. Other thing to be mentioned: as our flight was at 20.15 pm we go our checkout late without any extra chgs. Thanks again, Anura from Italy.

Nothing everything was ok

Lovely resort, great pool, food is lovely. Really nice big rooms.

We wanted to stay an extra night, reception staff said we had to book through Booking.com which was really expensive. Asked if they could do us a better deal, they came back and offered us a rate which was even more expensive. So we left! Seems really stupid to not even be able to charge us the same rate for an extra night especially when they were obviously not full! Such a shame as we loved the hotel and staff, all ruined by the total inflexibility of the reception staff and manager.

No real beach

Extraordinary place, super friendly staff. The warm welcome by our hosts made you feel at home immediately. The pool is one of the biggest in Sri Lanka with a real pool bar. Breakfast was super tasty, a wide range of different food to choice from. In the hotel bar you could taste the best cocktails while playing snooker & pool all with a live band in the background. Every staff member took the time for a friendly chat and were very compassionate and flexible Special thank you for my friend the porter who was smiling all the time and off course Amanda, our host, who combines professionalism with friendliness as I never have seen before.. Always available for a friendly talk and very resourceful.

I can't think of anything

Great swimming pool. Perfect service. Hotel is also run as all inclusive for tour operators. As an a’la card customer you are treated with extra attention. There is great food in a’la card grill/seafood restaurant, and as it is almost empty (most customers have all in) you get outstanding service. And price for food and drinks is really reasonable.

Beach boys - really annoying- not possible to go to the beach without being annoyed. So the hotel is at the seaside, but doesn’t really offer any beach service.

The location is directly at the beach. The 102 m long pool is very nice: it has a 2m deep end, a shallow part to play games such as water polo, a pool bar where you can sit in the water, and you can swim 102 m at one length. Obviously, it was all very comfortable because it was not busy at all due to COVID. The personell was very friendly, nice, and attentive, yet relaxed.

The building needs a little bit of a touch up, and the gym is very basic and needs some upgrades when business is back. TV reception and programs were a bit limited and should also be upgraded. No US news channels.

excellent facilities and condition

taxi quotation to the airport was twice what we paid by organising through booking. com hotel charges to use the pool table! seams silly but its just another unnecessary charge. beer proces and size change depending on which bar you use all small points really and wouldnt put me off going back

I enjoyed the stay in this hotel a lot. Very big area with beautiful garden with lots of palm trees, nice swimming pool. Breakfast and all the food in all restaurants was amazing. The hotel staff was very friendly, helpful and supportive. I will be back for sure. They made my stay special.

Room was clean, spacious and comfortable. Food was amazing tried their restaurant as well as buffet. Overall splendid place to spend your vacation.