Hotel Servigroup Orange

The hotel is lovely. Staff are great, food was a bit hit and miss but that’s due to personal taste. Fantastic location. Shower was absolutely amazing! Very clean.

It was 73 degrees when we stayed here, we turned on the air conditioning only to find out it was the heating, when I questioned reception about this, I was informed that the air con doesn’t get turned on until May 31st and that I should turn it off and open the balcony door, I wouldn’t normally have a problem with this but the hotel is located directly opposite Café Benidorm which is open until 7am so it was very noisy with the door open.

Hotel was exactly what you expect for price and location, bedrooms are basic but not anything spectacular Bar by the pool was great, the staff were very friendly.. especially the lady from Romania (sorry cant remember her name) Hotel couldnt be any closer to the strip

Check in process was not great, was a group of 19 and had to organise everyones passports, by room, everyone had to fill out individual forms and signatures etc .. seemed a bit unnecessary, never had to do this at any hotel before Also annoying we could only pay a deposit and had to pay the rest on the day, this means that the price quoted when booking was not what we paid, we were told £195 per person, but due to change in pound to euro exchange rates changing it was more like £210 on the day which then meant organising 19 people transferring me money while in reception Also the showers need to have a proper barrier, the water just sprayed out and floods bathroom and then hall... walk down the hall at 6pm and half the rooms have flooded the hallway

Very clean hotel in a central position. The rooms were pretty basic but had everything you needed including air con and a small fridge, and extremely comfortable beds. There is a bar with a terrace and a nice pool and pool bar. All of the staff we met were lovely, friendly and willing to help. We were on a bnb basis and the breakfast was probably one of the best I’ve seen, with lots of hot and cold choices, and an omelette/freshly cooked eggs station. I booked 3 rooms and they were all next door to each other. Also we drove and although there is a charge for parking the car park is very secure.

It didn’t bother me because I wear ear plugs to bed, but my friends found it hard to sleep as, due to the central position there is a lot of outside noise from the clubs which are pretty much open all night. Also the bathroom door is frosted glass and doesn’t reach the floor or ceiling so privacy may be an issue, but, although I was in a triple room with 2 friends we managed fine 😊

My dad has been coming to this hotel for years with his wife, my mum. We surprised him after loosing my mum in 2019 with this holiday which he was so happy with as got very fond memories of her whilst staying in benidorm. Staff were so helpful with getting accessible rooms for my son who is a wheelchair user opposite my room which was nice. Our flight was late so we extended our room which was reasonably priced and also had access to facilities until we were picked up to go the airport. CARA was amazing 👏

Disabled room did not have a balcony which let it down. Other than that the room was big enough for him to get around and shower in the room.

Simple fast check in with Miguel who was exceptionally helpful and informative. Showers were powerful and really nice. Beds and extra bedding available really great. Bar staff and waiters absolutely amazing. House keeping was also very exceptional. Lively area but once the doors were closed the noise was hardly noticeable. I loved room 528, my autistic soon felt very safe there and loved the outside lift. We will definitely be going back to the Orange ❤️

A clear option to upgrade to half board either daily or for the whole time.

Location was great food was good staff superb

To many big groups of males which can be scary when they are all having a good drink at the pool,bad language can be heard throughout my time at the pool. The music is way to loud at the pool bar area it needs another speaker placing at the other end of pool terrace so the volume can be turned down a bit.when the balcony door is shut the noise can still be prominently heard right through to the very late hours of the morning so better soundproofing doors are needed but overall a satisfying stay.

The room was a decent size, and was very clean. Staff were vert friendly and very helpful. The only downside was that you aren't allowed a kettle in the room. The location is very close walk to the beach and around a number of restaurants, which was good however it can be noisy on a night due to the nightclubs that a close by. The food in the restaurant was good, very good selection at breakfast. - we did not use restaurant within the hotel for any other meals.

Only improvement would be to have a kettle in the room.

Everyone's taste is different but o really enjoyed the food especially breakfast always a lot of choice at all meals. The location is great you are right by the strip not far from the beach and taxis outside to take you to the old town if you dont fancy walking. Also the staff at the hotel are very good ,the rooms are OK bed comfortable Overall had a great holiday and thought this hotel was great value

To be honest I can't think of anything

Clean, tidy, staff were polite and friendly, rooms comfortable. Nice surprise to have a fridge in the room.

Large group of 25 stags drinking and smoking whilst in the pool so ash fell into water- staff never approached to speak to them about it.

the breakfast was exceptional, plenty of food, no running out of food as we have experienced at other hotels. the evening meal was brilliant too! plenty of choice and excellent waiter/waitress service for drinks etc.

everything was great. we liked everything about the hotel, the staff at check-in were most helpful and efficient, the bar staff were brilliant and the room and bed were great, English tv was a bonus.thank you