NH Collection Köln Mediapark

Issam was excellent. one of the nicest and most helpful hotel staff I’ve ever had the pleasure to encounter in twenty years of extensive travel.

Room was a little small.

This hotel made our stay in Cologne even better. Upon arrival, hotel staff allowed us to check in early. Once we made it to our room, we were shocked at the size of the room and the great view of the park and the tower that it came with. The room was very modern, clean and comfortable. The bathroom was also very modern and left us very impressed. Breakfast was as good, with lots of choice - it made for a great start to the day. The location of the hotel is ideal. The media park is quiet at night, but has a resounding feel of safety. The property is close to restaurants and cafes, very close to transport stations, and there were plenty of e-scooters around which are great to explore the city.

The hotel is located in a modern development, the Media Park. The location is a quiet area: mainly apartments, offices and restaurants. It is a short walk to the Cathedral, Main Railway Station and the shops (about a 15 to 20 minute walk). My room was at the back of the hotel overlooking a park. It was a quiet room which was ideal. The staff were very helpful and welcoming. The buffet breakfast was excellent: cereals, fruit, breads and rolls, cooked breakfast, pastries, coffee, tea, etc.

Visited Cologne at the tail end of our honeymoon and the hotel and staff was everything we needed. The breakfasts on each day of our stay was fresh and a decent variety. We also liked that the breakfast was open till later on the weekends. The rooms were super clean as I’ve always come to expect with NH Hotels and the staff were great. Issam, at reception, was especially amazing when we went down to checkout as he extended our checkout time free of charge without us even asking for an extension once he found out our flights weren’t till 9.30pm! That was super helpful. The hotel location is also great as we could walk to all the hotspots in Cologne and could even take the train from the nearby station if we felt lazy. Highly recommend staying here when visiting Cologne.

Parking Clear signage leads straight to the hotel and elevator and directly to the reception .... We arrived late at night, we were received with a smile, courtesy, professionalism, the bar was open offered a drink at the expense of the house ..... The room was large and spacious, sparkling clean, well equipped, Coffee machine, and electric kettle, spacious bathroom convenient to use and everything needed, quality soaps, wonderful feeling .. The bed was super comfortable, the linens were ironed and smell wonderful, breakfast excellent selection and courteous service, when leaving the hotel at reception again great attitude, professionalism , And a smile with courtesy, thank you very much to everyone who took care of us at the entrance and departure, we will recommend and return to stay at the hotel ..

There was nothing to dislike

Overall the stay was good. the room was quite big and very clean.

The car park was a bit too expensive, we had to pay 20 euros for the night. The parking machine in the basement wasn't working properly and did not accept the paper money, so we had to go back and forth trying to pay for it. In the end, we managed to pay at the reception, but it would have been nice to know in advance that that payment was available in there from the start. It would have saved us some time.

Breakfast was very good, variety of food with a good presentation and quality. The floor staff was very kind and always ready to serve the customer. The Hotel was in perfect condition and clean. The room was clean. The Hotel is quiet and has a good location, no more than 25 minutes walking from the Cathedral. It is located in a new area, with a beautiful small lake and with a variety of restaurants and other services close.

The fridge did not work.

Stayed here for our anniversary, on arrival we were given a lovely room with flowers on the bed and cake waiting for us in the fridge which I thought was a beautiful touch. Our original room was too cold for us so we rang downstairs they showed us some options and we move within 15-20minutes. Excellent service with all the staff we had spoken to. The room was lovely and warm, spacious and complimentary tea coffee facilities which were great. The app that you use is also excellent, anything you need can be requested via the app and they bring to the room quickly very nice Lovely hotel, great staff and great location

Good location, just a short walk away from the main centre. There’s some nice restaurants within the media park. Short walking distance to the underground. The room was spacious and clean, a very comfy bed and a rain shower. The staff were very friendly, welcoming and helpful, willing to help when I had left an item in my room after checking out hours before.

The tiniest thing but the floor in the room and a couple of surfaces were quite dusty, could just do with a sweep/mop.

The hotel is really nice and modern, the room was very clean and comfortable, the staff is very cordial and polite - we were checked in and out by Issam, who was very pleasant, gave us some tips about the city and helped us with everything we needed. Delicious breakfast is a plus!

The only downside is that the hotel is located in a business area, not very close to the city center.