Puteri Wing - Riverside Majestic Hotel

EXCELLENT location. This cannot be overstated. This hotel along a few others in central Kushing offer immense value from the point of view of location. You will be within walking distance of just about everything. Besides this, this hotel offers an excellent breakfast with food options for all. Decent sized rooms, and comfy beds.

The pool area is not ideal... it sits in the shadow of the hotel for a fair amount of the day and lacks the appeal that makes you want to stay beyond the dip in the pool. This is all dependent on why you want the pool... if it's just for a dip ... it's functional, but there is no bar next to it for a nice drink after a day's excursion. The internet is abysmal and outdated... codes that never work, renewing them daily at the front desk and still not being able to connect... that kind of nonsense. Not acceptable at this price point.

- well located, walking distance to the waterfront, chinatown, cat statue, eateries and shopping malls - breakfast was okay - staffs were very helpful - free parking (either in front of the hotel or inside the mall) - various choices of movies

- rooms soundproofing was not that great - amenities were not topped up adequately - basic room service (housekeeping), maybe understaffed - breakfast not topped up on time, or at all. Did not managed to taste the nasi lemak and few other dishes. - the deluxe king room were listed to have a bath tub, however we were informed that all room in the hotel don't have bath tub..

The room was huge! Our bed was so comfortable and came with both hard and soft pillows. We had a great view of the river. The buffet breakfast each morning was enormous and there were plenty of options. The addition of soy or other non-dairy milks would make this even better.

Only instant coffee in the room (other Malaysian hotels we stayed in provided small espresso machines). Light switches for bedside lighting should enable each guest to adjust their own reading lights. The air conditioning was difficult to decipher and adjust even with the instruction card.

Had a glitch during check in but the staff handled it professionally and still made me feel welcomed. Thankful for the help. Room was spacious and clean. Everything was great.

Had a glitch during check in. Booked online, then before moving to the hotel I made a phone call to confirm my booking - was told yes already in the list. However upon arrival, rooms were clearly overbooked and hence was told that no room was available for me. They admitted that my name was in the booking list but no room was available to be allocated! They should have closed the booking registration once sold out - but they did not. Thankfully after some discussion and waited for about 30-40 minutes, they managed to release a room for me (honestly not sure where this room came from - maybe a no show? But overall I was glad that it was sorted out fast and I managed to get the room that I booked.

Excellent facilities. Excellent location, right near the river and all the great dining spots. Especially appreciate how clean everything was. Beds were super comfortable and room was quite. All technology was working well. Staff were lovely and helpful. Breakfast has a lot of variety and again you feel great eating there because of how clean and looked after everything is. Felt renovated. We were apprehensive with no expectations after moving from another local popular hotel, the Waterfront, which disappointed us and left us surprised at their high ratings. But Riverside was worth the move, we were really pleased. Complete contrast.

Can’t think of anything to change/improve.

Room was spacious, bed was comfy, hotel is strategically located in centre of the city, easy to go anywhere. Staff were friendly. Overall, the Riverside Majestic Hotel, Puteri Wing was amazing and superb. Worth every penny spent. You won’t regret. Easy access to Kuching Waterfront, just cross the road.

Only breakfast was not variety. So on the last day, we decided to take breakfast somewhere else.

The room is really great! Newly refurbished with huge TV and great selection of movies, love it! And the best is the beds and pillows probably topped the 5 star hotels! Super comfy after a long day. Breakfast was good too! Location is the best on the riverfront.

The pool is a bit sad but i went for business trip so it doesnt matter.

Our room was a nice size and comfortable. The staff were friendly and helpful. They let us have a late check out which was much appreciated.

The breakfast was average. The decor was not our style and didn't feel very cozy, but it was comfortable.

The hotel

I was wondering where the hotel book was. That one book in which listed all the important directory, room service (for ordering food and beverages), etc. Usually hotels keep it in the room. On the table or inside the drawer.

Great location. Very near and just walking distance to the place that I want to go. Such as Kuching Waterfront for jogging and sightseeing, cross the river, taking a boat to visit Malay Kampung. Also going to Main Bazaar Road to buy a Cake Lapis.

nothing.