Hilton Garden Inn San Jose La Sabana, Costa Rica

We loved the view, the king bed was comfortable, bathroom fixtures looked new, and toiletries such as shampoos, conditioners, body lotion, bodywash are in huge bottles and are high quality ( Brand name is Zero).The fact that there were 2 separate full bathrooms made us extremely happy. (We had the king bedroom with pull-out sofa bed.) The location is great too, so for those who want to eat out, there is Juan Valdez Cafe, next to the entrance, Smash burger and right opposite, a McDonald's, a Japanese restaurant, Quiznos, an Argentinian restaurant, (2 mins walk) and others. Going to the central market by Uber, approximately 4-5 USD and around 7‐9 USD by Taxi (metered) dependent on traffic.They do accept USD. Taxi drivers might not have change to give you back for your USD. Special shout-outs to the staffs Michael and Oscar during breakfast, who took great care of us. The Buffet Breakfast was good, and they had different menu items daily, unlike some hotels, where they give you the same breakfast day after day. The young man at the reception John was awesome and was extremely polite and was so prompt to take care of our requests on the spot, truly a man of action. These 3 mentioned staff members made a good impression on us. As for the cleanliness of the room and property, it was immaculate. I'm glad to have chosen this hotel and will go back again

The pull-out sofa bed was a big disappointment. When you pull out the sofa bed and try to lie or sleep on it, it sinks in further and further. Very uncomfortable and unusable to sleep. Although just utilizing to sit on it as a sofa is fine. Maybe it's time to replace the pull-out sofa bed.

The pool area is great and enjoyable, the same as the gym. Great breakfast included! Nice views of the city.

There was a non-pleasant interaction with one of the staff members who denied us entering the bar area since it was exclusively reserved for the New Year party, despite we had a welcome drink voucher given by reception and we were very early - there was almost no one from the NY party. It was not about the actual denial but rather the WAY it was communicated to us - not pleasant, for a customer who paid a decent amount of money to enjoy the facilities. Also, the reception could prevent this by notifying us in advance and/or offering to make a reservation for the NY party.

Staff service was phenomenal!! From the bellhop out front, to the check in staff to the service in the restaurant. We had a small birthday party there and the staff was extremely attentive to our needs. Highly recommend staying here and will do so in the future.

The staff was courteous, English proficient, and knowledgeable (especially John at reception); the price was good; security was outstanding; the room was excellent with a comfortable bed, bathroom, clothes closet, and coffee maker; and the location was very good given our needs. Also, the gym was well appointed and the bar small but well stocked.

The 14th floor outdoor pool was small and exposed to high winds. While generous, the breakfast offerings (e.g., eggs, pancakes) were often cold.

Great friendly staff. Breakfast was great as well.

The "Hilton La Sabana" has a name really close to "Hilton (garden inn) La Sabana". I kept calling the Hilton La Sabana and they had "no reservation" for me. I even showed up there, one block away, and was pretty embarassed to find that it was not the right hotel. I called 2 or 3 times to see if my reservation, through booking.com, was there and they kept saying no. It was very confusing and I would recommend a name change for the Garden Inn.

We stayed here for two nights at the beginning and end of our Costa Rica trip, and both nights were great. It's a very professionally run hotel, and the staff are all amazing. Everything was clean and fresh, the food was actually very good, and the facilities like the pool, gym, etc. are perfect for a short stay.

The second breakfast we had wasn't quite as complete as the first, but I'm nit-picking, this place was great.

The Front desk staff were great . The Breakfast buffet was very well done. Some of the best scramble eggs ever. The room was very well equipped with very comfortable beds, a great view and very hot water. I

I wasn't to keen on the bar system of payying as you go and the GnT I had was average and expensive. The elevator from street level was a bit confusing with 3 buttons instead of the normal up and down. Why add the "1" button and a bit slow to arrive.

Clean and modern-looking room with a view, the blue couch to read and clean modern showers. Great customer service in the restaurant.

The cleaners are very loud in the mornings, we could hear them clean in other rooms or talking loudly in the corridors. Not a huge disadvantage, but I could not select the water pressure in the shower. Also, the restaurant food (except breakfast) was not that good, given the price. The gym could have more weight equipment.

Delicious breakfast, tasty fruits. Very friendly staff during breakfast.Nice window view. Free carparking. Coffee and coffeemachine in the room. Comfortable bed with a lot of pillows. Fantastic Supermarket, McDonald's and Starbucks and restaurants nearby.

Very loudly air-conditioning but you can get used to it. No doors in toilet. Need more light in the room. Hairdryer not the best quality- difficult to dry hair. These are little things. The breakfast safes the day.

It was well located, and so easy to move around with Uber. Also, different restaurant options available and well, the staff and overall services were very good. I would definitely stay there again.

Can’t think of anything.