BENS L'Hôtel Palermo

The staff were remarkably friendly and helpful. Garden and rooms were beautiful and comfortable with a lovely breakfast. Great location.

Just an FYI you need to check your room rate in peso's. The booking.com price was doubled when I got to the hotel. The staff were very accommodating and charged me the booking.com rate but it was stressful. Paying in cash is the best way to go if you use western union to send you money you will get 50% more than using a credit card.

The location is spectacular, just 100 mts away from Plaza Serrano area of bars and restaurants. The hotel and rooms are stylish and very vintage 'porteño' style. The building itself is picturesque and comfortable. Breakfast is nice and varied.

Some areas of the hotel are completely outdated and left forgotten (we went to the terrace and it seemed to be abandoned), our room's bathroom was very dated and seemed a bit dirty and dysfunctional.

Everything went very well and the hotel is extremely well located in Palermo Hollywood.

The only note to make on this hotel is that they are invoicing you in USD. After some discussion with the hotel staff however, they changed the invoicing to pesos as we were in Argentina.

Location is perfect. An oasis in the middle of the city. The place is very green, quiet, it has a beautiful warm pool and the garden is perfect for reading, having breakfast and enjoying a peaceful moment. Breakfast is very complete and you can access for coffee/water all day long. The staff is very friendly. I had a friend visiting in the afternoon and they allowed her to join me in the pool for a few hours. My stay was too short, definitely booking a longer stay for next time!

They started brooming/cleaning the patio in front of my room very early (~7am) and it lasted 30-40min. That was not pleasant to hear when you are looking to sleep a little bit longer in a quiet place.

Location is perfect, 1 block from plaza serrano with bars and restaurants in every direction. Beautiful gardens that make you feel a world away from the city. Nice little pool that looked clean and refreshing although I didn't use it. Breakfast was lovely, but if I'm really picky should run a little later. Room a great size, comfy bed, TV, Netflix, hot powerful shower, room made up daily (if you want) Staff very helpful and welcoming.

Scraping the barrel but BA doesn't really sleep, so breakfast a bit later, but that was just my choice i guess!!!!

Lovely staff and courtyard. Garden room with balcony very nice. Great location. Booking and communication with staff excellent. Very helpful.

All rooms need more trash receptacles. A/C not up to par and the two story suite didn't have hot water. No lift to suite but staff willing to carry heavy bags up iron circular steps. Lighting and air circulation in bathrooms not good.

it’s a true gem. so quiet and comfortable. Clara on the front desk is exceptionally helpful - gave us lots of restaurant tips, adaptors for the room and a card to use on the metro. the garden and pool area are a true oasis. breakfast is super. security is also excellent.

the entrance is very low key but don’t let that put you off - once you enter you go into a different world.

Despite of our first night experience, the staff was really helpful and friendly and they change us to a new room. So much comfortable room, bigger, cleaner, with a proper heater that worked perfectly. The hotel has a fantastic location as well.

Our first night we arrived late and found the heater of the room wasn't working properly, the room itself was a disappointment- old, very small, smelly and cold.

The location is fantastic. The entire staff is exceptional at service to the guests’ needs. The rooms, courtyard, breakfast area and pool are spotless and very well maintained.

the location was perfect and the property itself was like a little oasis in the middle of all the great restaurants and bars in Palermo. the pool and breakfast area were so relaxing, it was the perfect place to take a break from walking around the city and the staff were so helpful and accommodating. i would highly recommend.