Quality Inn & Suites Lake Charles

Helpful and friendly staff. Clean rooms. Easy access to interstate. New hotel and was comfortable for us and our two pets while traveling across country. We also accidentally left a bag behind and the staff was kind enough to assist us will dropping it off at FedEx so it could be returned to us which was very much appreciated.

The rooms are very spacious and have a large work space area. The beds are very comfortable and there were lots of soft pillows too. The room and bathroom look and smell like new. The staff were very friendly and knowledgeable about the area. We were only there for one night but I would return to this location.

The staff here is great and extremely helpful. The day before it was time for us to check out we were actually having to extend our stay another night due to an impending hurricane, the hotel was booked solid and said we couldn't but said they'd let us know if there was a cancelation. Little while later the manager knocks on the door and tells my fiancée that he went in the system and reserved our room for another night.

Booking.com doesn't tell you that quality's pool is not working or that the hotel is undergoing major renovation til after you've booked. By the time it was fixed it was time for us to check out and we were actually having to extend our stay another night due to an impending hurricane.

The staff was the nicest staff I have ever encountered at a hotel. They were always friendly and asked how our stay was going every time we walked in the door. They also were able to recommend places to get any type of meal that we needed as well.

Thought the entire experience was great. Friendly and helpful staff, plenty of food and coffee in morning along with quick refills, nice clean rooms and hallways. Actually staying again on our way back through we were very happy with it.

They were extremely accommodating and allowed us to check in early at like 10am. We got to hotel super early and I didn’t wanna wait. So this was a big plus. The sevice was exceptional as well. Would definitely send a friend there.

Breakfast was good Friendly, accommodating staff, willing to help with a smile. Facilities, swimming pool were renovated and good looking rooms. There was a manager that helped us with restaurants , he was very helpful and polite

Friendly staff , clean rooms , the price ! The location was very good it’s my 5 th time staying at this location

They didn’t have a good breakfast . They used to before Covid , they should bring it back

Reading the reviews I was pretty iffy. Not sure if those were from actual hotel vistors or fancy nit picky people. This hotel was better than any of the others that I have stayed in as far as regular hotel. The staff was nice

Parking was well lit: location was very convenient. It was right off i210. Walmart and other eateries were close. Breakfast had scrambled egg and sausage, waffle The location was good, the bed was good. Staff was nice.