Château Fage - La Maison des Vignes - Groupe LES COLLECTIONNEURS

Considering the reviews we booked this venue through Booking .com. A great retreat to spend some time as a couple. Great swimming pool to excercize and loose some calories of the very fine kitchen during lunch. Menu for diner remains the same so second night you might want to go to Saint Emillion. A big warning for Booking users; only book the first night. During breakfast we were offerend a second night for 1/2 price. We already booked the day before for 2 nights. We tried to come to an agreement with Chateau Fage, but ran into French arrogance and stubborness. Unfortunately we had to escalate with Booking .com to match the price.

Chateau Fage hates if you use Booking as a tool. Special offerings only count for direct clients.

Staff were lovely, the hotel is beautiful inside and out and breakfast was great. There are lots of little thoughtful touches like water and croissants in reception to help yourself to and cookies in your room. I'd stay here again.

The restaurant was closed (Sunday night), which was a shame. Staff were helpful in booking us a table at a nearby restaurant and various taxis though, so we did eat! The rooms weren't all ready at the stated check-in time (3pm), but the reception was nice enough to wait in. It's just a shame as with such a late check-in time anyway it would be good to get in right away and make the most of your stay.

Beautiful château, great location overlooking private vineyards and the rolling French countryside. Hotel felt new and was spotlessly clean and the staff were good.

Restaurant food was a huge disappointment. Having informed the hotel reception via email in advance that there was a vegetarian in the party, they were served a bowl of steamed vegetables for dinner. Not very creative at all for a decent chef! The sauce for the tuna fish tasted like a meat gravy and didn’t match well at all! However, the serving staff were great and did their best to make amends by bringing a complimentary cheese course.

Property is gorgeous. Secluded from the hustle and vustle of Bordeaux and about a half hour away from center of Bordeaux. The restaurant is above average and the estate wine is very drinkable. The rooms were not designed well and a good size room did not have the proper configuration for a quality 4 Star hotel. In addition several rooms face into a courtyard where people congregate durinf the day and night. Curtains must be shut at all times for privacy and defeats the purpose of being in a vineyard setting. Staff tries hard to please and restaurant staff was accommodating. Overall it was a good stay but there is room for improvement.

A fantastic property not far from St Emilion. Beautifully restored, with stunning areas for relaxing. Most of all, Tiffany - who ensured our little dog Rolo, was welcomed just as well as we were, is a credit to the hospitality industry and provided the highest level of friendly service we have experienced throughout our tour of France. Pierre from the restaurant team was also a pleasure to meet, and makes a fantastic Irish Coffee :) Thank you to you both for making our experience exceptional!

Having to leave!

Very friendly reception in a beautiful, new accomodation. Everything looks picture-perfect, amazing swimming pool.

On entry, we were offered to take a seat in their lounge with a drink and relax. It had the perfect effect on us. The staff were always happy to help, polite and done everything they could to make our stay as comfortable as possible. Our room was spacious and clean with a comfortable bed. They made special effort to turn the sofa bed to protect our daughter from falling out as she is young. They also put us in a room where the sofabed had it's own door (within our room) so that our daughter would not be disturbed in the evening by us. Very thoughtful. They done a wine tasting with their own brand of wine, which was nice (and I don't typically drink red wine!). They welcomed our whole family - toddler and dog included - from entry to exit, including allowing us to dine in the restaurant with our dog. This is a huge plus as the restaurant is fantastic. They also made extra effort to get us a table in the restaurant even though it was very busy! Breakfast was lovely. A nice variety and all fresh. You have to ask however, they will cook fresh eggs for you on request. The decor was clearly fresh and new, being recently renovated and made us feel very relaxed. The grounds were lovely - spacious for our dog to run in the forest too.

The sofa bed is a seat which they put sheets upon (not sure it would be suitable for an adult) - although it was okay for our toddler. The layout of toilet and bathroom was a bit unusual... I wouldn't have found it so strange if there was a sink in the toilet room but there wasn't. You had to walk around the outside of the whole room to go from the toilet to the sink for washing hands after use. The forest/grass next to the property has lots of ticks.... be aware to check yourselves and your pet if you walk through them.

Stunning location, beautiful environment. Immaculately kept property and garden. Unpretentious atmosphere and very friendly and helpful staff. A glass of water on arrival on a hot day was a nice touch and the check in was at a 5 star level in the comfort of the tastefully decorated salon. Chateau charm with all modern conveniences such as strong A/C in the rooms, spacious bathrooms, elevator and wide staircase so it was very easy to move large and heavy luggage around. Dining on the terrace was lovely allowing to soak in the serenity of the vineyards. Quiet, elegant yet somehow understated. 6

Wi-Fi service in the room was inconsistent and a bit weak but no issues in the common areas. Dinner sounded very promising but despite the promising creativity of the chefs not yet ready for award.

Everything about the hotel was amazing

the restaurant experience was poor, menu and food very good, but the staff was not very professional, seemed all like beginners, they tried but clearly didn’t come from the business. for the wine we ordered food pairing thought to get inspired by the sommelier but that didn’t work so well, is subjective of course but then he left for the day without even saying a word, for the dessert we were left with the very friendly but again rather clueless other waiters

The pool & restaurant are great! We did a wine tasting with Gustavo and he truly made our stay great!

Our room was missing its mini fridge and when I asked about it they just handed me a bucket with ice… we stayed for 3 days in 45 degree weather not having cold water in our room was horrible. But our friends in another room had a fridge, cold water, and were even given a nice tour of the property when they checked in. We however had a totally different experience with the staff.