JW Marriott Phu Quoc Emerald Bay Resort & Spa

The archetecture and designs is unique Perfect sound isolation a quiet room The bed and pillow are significantly comfortable , Twin beds are big , shower pressure is perfect Avalability of water bottel, the breakfast is one of the best which contain a lot of options , there is 5 dinning area with qualified food , cheifes are modest they care about our openion, the biking tour to the sunset town was wonderfule experiance with the best coaches, all the staff very caring and friendly , musician at pink pearl was fabulous experiance. Afternoon tea was great They offer complementry pick up and drop off. There is three swimming pool.

The beach is not suitable for any activety , the water full of garpage. Overprice

The private beach is beautiful and the bars nearby. The decoration in our hotel room Our new year degustation menu at the Pink Pearl restaurant was fantastic.

The location is remote and a bit over-priced and the hotel is not maintained very well, you can find broken mirrors or areas not clean very well which should not be happened in a luxury hotel The supervisor lady at spa center is not friendly

Welcome to Lamark University! Amazing and unique hotel with a university theme in which all customers are considered as students. When we arrived at the hotel, it felt as if we had been transported to another time and place. The staff was kind and communicative, and they assisted me with planning a surprise birthday celebration for my wife, including room decorations and dinner. The hotel room was spacious, well designed, and well-equipped with everything we needed to make our stay as comfortable as possible. The pools are stunning, especially the main one in the shape of a pearl. There was a wide selection of breakfast options available, as well as a live cooking station. Overall, this was one of the best hotels I've been to.

It was a great stay and the highlight of our trip to Vietnam. The resort is located on a great beach where you can just roll down from your room to enjoy. The rooms are spacious, the beds are comfy, the bathroom is big and there unlimited drinking water provided for free anywhere in the resort which was highly appreciated. The beach is amazing, there are many different pools to choose from, the sunbeds are great, there were free to use kayaks and paddle boards and many toys for the sand for the little ones. The kid center is cool, our child enjoyed it and he was surrounded with attention from the ladies working there. The breakfast was also great.

Very few things I didn't like. One is that the hotel could work on the rooms cleanness. Generally it was fine but when looking into details you could see many areas for improvement especially in the shower area and curtains. The other one is that there were not many vegan options for dinner available for a high end resort like this but we found other options in proximity of the resort. I am confident that the staff would have arranged something but there was a misunderstanding between vegan and vegetarian. BUT we would definitely come back and hopefully the see the improvement ;)

The property is beautifully designed. So much effort has gone into the detail. Even though it is themed around a University from the 1920s it is artfully done. There is absolutely no sense of it being a kitsch theme park. Rather this is a homage of 1920s elegance. The staff are attentive, warm, welcoming and professional. It made our stay memorable. The location is beautiful and so restful. Despite the guest capacity it is incredibly tranquil.

The pristine beachfront location and design focus of the resort was impeccable. Top marks for Bill Bensley! The customer service was also the best I’ve ever received at a beach resort.

Potential for sandflies near the beach. Our son received a lot of bites at sunset one day, but we didn’t get any. The staff were very helpful in getting our son checked by the hotel nurse and also assuring us additional pest control would be attempted.

The rooms are phenomenal, we had the most beautiful view of the ocean and palm trees. There was a lot to see and do within the resort. The staff were always attentive and caring. We loved our stay!

I booked a couple spa treatment which was very expensive, not an issue with price, except what was on the photo in the phamplet did not match what we received and I could into take any content for my socials.

Where to start.. first off, the hotel building and interior itself is something to see and treat for the eye. The staff are attentive and very friendly; they remember your name whenever you pass by which still surprises me. They will always give you a ride on the buggy with a smile and all other staff around the hotel are polite. Rooms are amazing! Interior and the little attention to details makes all the difference; the bath and shower by the window makes you want to stay there all day haha Room service great; very clean and thorough As we went there for our honeymoon trip, they even gave us complimentary cake which was delicious ;) Due to corona, some facilities were closed and sunday market was also closed which was a shame but made sense. Will have to visit again next time to experience them; but even without that, it's a hotel which is worth the money and really makes you feel pampered.

Due to its location, you have only the food from the hotel to rely on (a little pricey! )

Thank you to the lovely staff especially Katrin, Toan (concierge) & Thuy. The bicycles for use were a great idea.

The food taste and quantity can be better. The shops all closed were not fun :( There should also be complementary transfers to other nearby beaches or free sight sees or themeparks or Vinpearl or Night Market in town for a fee as many foreign tourists and not many drivers speak english.

Wonderful resort at a dream beach, exceptional good and tasty food in all restaurants, especially meat dishes. The colonial style of the resort is just so beautiful and well designed. The rooms are spacious and well designed with all amenities you need. We were allowed to have a late check out until 16:00! We‘ll definitely come back.

Sometimes prices are a bit exaggerated, eg 7€ for a coconut that grows for free. Employees‘ command of English is not good, mostly you need to explain 3 or 4 times until people understand your need.