Best Western Premier Sonasea Phu Quoc

Main pool, beach area, breakfast service and fitness center were top picks of the hotel.

This hotel has definitely some problem with their room cleaning service. Some days they will replace the soap, shower gel, shampoos etc. But some they don’t do even there is no shower gel left in the bathroom. Also room cleaning ladies come at very different times everyday. Some days they come at 8 am and some days they come at 4 pm. There is no standard cleaning time and you can’t really guess when they will clean your room.

1. Rooms were quite big with all facilities; cleaners take care of the room every day; there is a microwave and sink; we were lucky to get sea view with balcony; 2. The hotel is big enough; the pool is good, there is a pool until sea; bar next to the beach; 3. Kids play area, outside and inside; 4. Foam party every Friday; 5. Wheelchair and trolley tracks; 6. Great location. There is a night market next to the hotel with a variety of restaurants and SPA saloons; 7. Supermarket just in front of the hotel;

1. Pools weren't cleaned regularly, especially kids' pool; 2. Always big queue to get coffee in the breakfast restaurant. They have only 1 coffee machine, and it breaks down all the time; 3. The kids' play area is too small;

Pool facility and service beach scenery and service Rooftop bar with great views

1. The pillows were stinky (not the cover) 2. See through bathroom need more opaque blind. Current blind has too much light spill, disturbing the sleeping partner. 3. Toilet exhaust doesn't work 4. The corridor needs to be cooler 5. The corridor smells like the toilet at times.

Its a beautiful beachfront property and we really liked our stay. Big pool area for kids and lot of activities kept us entertained. Staff was friendly and helpful.

The check in was not pleasant as we had to wait for few hours in the lobby and they do not have air conditioner. When I asked the receptionist, she showed us way to gym but obviously we can't rest in gym which made us upset. Later on the manager apologized but otherwise it was ok

The room was clean, and the resort (pool) spa, breakfast were fantastic. The area is opposite a night market with lots of spas - but there isn’t a lot around to spend money on (apart from overpriced food).

The shower had mold on the curtain and you could see into the bathroom from the bed so with the mold-stained curtains down you couldn’t hide if you were pooping 😒. The staff were not as friendly or available as they were in other hotels we’ve stayed in, if they ran out of tea at breakfast you needed to track down staff to sort it out. But there were s lot of people at the resort generally.

The stuff was excellent. They are happy to help you with everything. The view from our room was perfect! The hotel, the poolarea and the gym was great perfect. Max was great and helped us with everything.

Poor breakfast Non English speaking stuff in the restaurant and other areas. It's supposed to be a 5 star hotel.

Location, room, beach, pools, breakfast, amenities, free events like pool foam party, fire dance etc., free exercise activities every day etc.

Unlimited drinking water is provided in 500ml bottles and the amount of plastic adds up pretty quickly. They should offer water in 1.5lt bottles to minimise the amount of plastic. We had a room with twin single beds and they claim that it can accommodate 2 adults and 2kids up to 6 yrs old. While it was cheaper booking just the one room, we found that sleeping in a single bed with a kid is not the most comfortable. I guess the alternative would be to book adjoining rooms and pay more or for the rooms with twins to have slightly bigger beds like king singles. Families with kids should assess cost vs comfort if they find themselves in a similar situation as us.

My stay at this hotel exceeded all my expectations, starting from its fantastic location right across the street from some of the best dining spots where you can enjoy deliciously prepared lobsters, crabs, and other seafood delights. The hotel itself was a pleasant surprise with its excellent beach featuring an easy entry and clean sands. The sea was exceptionally calm and warm during our stay, making it a perfect setting for relaxation. The hotel's grounds are stunning, complemented by a beautiful, lengthy pool that adds to the serene ambiance. The staff's professionalism and respectfulness were notable from the moment we arrived; the reception team was outstanding, addressing all our inquiries promptly and efficiently. Breakfast options were delectable and generously replenished, ensuring that late risers like us never missed out on the variety of fruits and other foods available. Having convenient stores nearby was a plus, making it easy to grab necessities for our room. I must highlight the breathtaking sea view from our poolside room, which was an absolute delight. The hotel also offers a hassle-free airport shuttle service, ensuring a smooth arrival and departure. I am already looking forward to returning to this hotel. A heartfelt thank you to the entire staff for making our stay so enjoyable. This place is highly recommended for those seeking a blend of relaxation, exceptional service, and access to tasty dining options.

Motel was great for us as a family. The location was really good for accessing both the north and south ends for Wonderworld and also the South Islands and water park. Motel was great for family, pool was amazing (but would be great if it was opened later than 7pm), family events on the lawn, games made it really nice and relazing. Lots of food across the road which was much cheaper and good for our family.

Sadly there was nothing in the kitchenette to use. Only coffee cups. No plates or cups or anything. Rooms were very noisy both with rooms beside but also rooms above. Plus outside noise with dogs def did not allow for best sleep. We were on a back room (garden view).

We stayed in 3 bedroom villa. Large rooms and each bedroom had own en suite. Main swimming pool was excellent and private villa pool was a bonus. Beach access was easy and staff were accommodating and helpful. Great location with walking distance to night food market. Resort was further away from main town centre which we visited and glad we stayed where we were.

Villa was excellent for room size and cleanliness but the kitchen didn't have any pots or pans, cutlery or plates. Really just a show kitchen.