La Residencia, A Belmond Hotel, Mallorca

Had an initial huge disappointment with the manager of the fine dining resturuaunt Reported how rude he was and he apologized We did not feel welcome at the resturaunt

Breakfast was excellent

Despite being upgraded to a suite the room was a little dated, had no safe & was just not quite warm enough. Also felt the hotel really lacked an atmospheric indoor bar area/seating areas during inclement weather/end of season; sat having post dinner drinks in an empty room staring at cushions all stacked up on the chairs!

My staying there was so pleasant and restful, everything was just perfect. The room ( I had classic double room) looks even better live as also the whole hotel sight - I recommend the inner pool. Everyone from the personnel, without exception, was very professional, pleasant and respectful, they made me feel like home even though I was staying there alone for 4 days. Each time I left the room, someone came by and tidied all up. I also got some small gifts and handnotes. Both of the restaurants (Miro and Olivo) were very delicious with great food and high class service. The breakfast too! All in all I can not find even one tiny thing where I would think - it could have been done better. I give a 100% recommendation !!

War alles perfekt

This is one of the most beautiful hotels I've stayed in with amazing customer service to match. We stayed in a suite which had two terraces set up with tables and chairs and umbrellas and the rooms are so beautifully appointed. We have stayed at a few Belmond properties and they really know how to look after their guests. Everyone from concierge to housekeeping does an excellent job without being over the top. The property and gardens are immaculate. Even with the huge turn over of guests everything is super clean and the soft furnishings and interiors are picture perfect. We ate at all three restaurants and the food was fantastic. Dinner on the balcony at El Olivio is a must with an incredible wine list and Sommelier. For a large hotel with huge turn over they do an incredible job of making you feel very special and looked after.

There is nothing I could fault

We had a magical time at La Residencia and wish we could have stayed for longer. This stay really made our entire trip and the property is even more beautiful in person. The service at the restaurants, by the pool, from reception and concierge were all fantastic. Everyone goes above and beyond to make your stay comfortable. We were lucky enough to receive an upgrade upon check in which made our time there even more special as we had a suite with a private terrace. We loved dining at El Olivo and the restaurant by the pool. All in all, this is one of the best hotel experiences we’ve had!

€9 for a Coke was a bit exorbitant and took us by surprise!

Amazing service, best experience ever in terms of attention and kindness of all staff. Better than any other luxury chains like Four seasons. We travelled with our 2 year old girl, we felt very welcomed and lots of attention towards her. Incredible in terms of attention to details, very nice amenitites (best smell ever), lots of little gifts and things for us and for our girl. We were impressed. Thank you so much. I suggest spring and autumn to visit. We were in October, was not hot but warm enough to swim in the pool and suntan. Perfect.

Massage was not up to standards, just not good. The girl spoke english, but honestly I prefer a good massage than an english speaker.

Everything was just perfect. Unforgettable sunset and views, warming and hospitable services, good location for tourting upper side of the island. This hotel has some kind of elegance edge to the arts. Cards, cathaloges and all wall arts will make you feel like at a gallery. We visited here for our honeymoon, and they surely gifted us wonderful experience. I want to say tremendous thanks to the manager, Thomas, who saved his busy morning time just in order to giving us tips for touring Mallorca even with a hand writing note. It helped a lot. Who ever you are, especially who want to have a break in quite and beautiful place, once you visit here, you are gonna eager to come back to this place, for sure.

Living in Mallorca as a teenager and coming to the beautiful island regularly through the years and most time visiting Deiá, I decided that one day I would stay at my dream Hótel. A big milestones this year was the occasion, to say the least I was overwhelmed by emotions, I was not disappointed! What a great Hotel La Resedencia is, from the moment we arrived to our goodbye all was perfect. In our room was a special welcome! The location, the staff, the food, the atmosphere is at its best! All the staff was superb, they were professional, friendly, humorous, curious about you in a modest way, knew our names from beginning to the end! Through my years in my profession I have been lucky to travel the world staying at all kind of Hotels, some really good ones. Our stay was by far our best! Thank you everyone for your masterclass service. My only regret was not staying longer, but I will be back! Hasta la vista.

This is a beautiful hotel with stunning gardens in a fabulous location in the centre of Deia. It was lovely to wander the grounds and see all the lovely views, flowers, art and details all over the property. The pool was fabulous, really big and refreshing on a hot day. We were very kindly upgraded to a beautiful junior suite, and we travelled with my small dog who was warmly welcomed all over the hotel. The hotel is in the centre of town and just a few minutes stroll to all the lovely restaurants, although the hotel is a destination in itself and feels like a real hideaway and a little slice of heaven in the mountains. We enjoyed drinks and coffee in the gardens and terrace and a pleasant dinner at Cafe Miro. The breakfast was excellent. We would be thrilled to return and experience more of the area.

Although most of the staff were quite friendly, the service at times was a little stiff. You can't order lunch or snacks by the pool, which means you have to sit at the restaurant and for me I prefer to be more relaxed. Lunch at the pool restaurant stops at 4, after which you must eat at Cafe Miro downstairs (and not in the lounge area - too many rules in this regard for me!). Dinner at Cafe Miro was nice but not exceptional, and we couldn't get a table in El Olivo on our night of choice. Overall the general manager Thomas responded well to any feedback we gave and was very forthcoming, amicable and professional.

Exceptional stay at La Residencia : from our arrival when we were welcomed with a room upgrade and a complimentary bottle of cava, to our departure with a smooth early morning check-out, we can only but commend La Residencia property and staff to demanding guests. This property is attentive to all small details for their clients to have the perfect stay. There are many experiences and activities organized by the hotel concierge services. The F&B was top, both in terms of variety and quality. Deia is in our opinion the most beautiful village on the entire island.

Nothing - everything was perfect! We would be gladly staying again at this property :)